Zillow · 1 day ago
Manager, People Tech Operations
United States
Full-time
Remote
Mid, Senior Level
$137K/yr - $219K/yr
7+ years expZillow Group’s People Technology team is seeking a Manager of People Tech Operations to lead and scale their newly established team. This hands-on leadership role involves building scalable systems, driving operational efficiency, and mentoring a team to ensure exceptional service delivery across key HR technology processes.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs
Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels
Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets, following an agile delivery model
Implement and refine processes, workflows, and SLAs to drive consistency and efficiency
Analyze ticket trends to identify themes, proactively recommend automation opportunities, and reduce recurring pain points
Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements
Lead Workday reporting optimization and establish governance frameworks for reporting
Drive Workday security automation, including role-based and user-based access provisioning
Continuously identify opportunities to streamline system configuration, reduce ticket volume, and shorten SLAs
Serve as a technical advisor for system analysts, providing guidance on configuration challenges
Troubleshoot issues alongside the team and take ownership of complex tickets, triage items, or annual recurring activities as needed
Lead, mentor, and develop a team of system analysts
Drive career growth, coaching, and performance management to consistently hold high bar for the team
Foster a culture of collaboration, accountability, and continuous improvement
Qualification
Required
7+ years of experience in HRIS or HR technology, with deep expertise in Workday
3-5 years of experience managing inclusive, high-performing teams in HR technology
Proven ability to coach and mentor early-career talent and lead cross-functional teams
Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles
Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements
Excellent communication skills with the ability to influence and partner across teams
Strong analytical and problem-solving skills with a data-driven mindset
Preferred
Experience and perspective of candidates with non-traditional backgrounds
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crunchbase News
2026-01-08
EIN Presswire
2026-01-07
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