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NorthCountry Federal Credit Union · 3 weeks ago

Member Advocate 1 (Teller) - Orleans

Orleans, VT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

NorthCountry Federal Credit Union is a recognized leader in providing inclusive financial services. The Member Advocate 1 (Teller) will support the credit union's vision by building rapport with members, processing transactions, and offering solutions to meet their financial needs.

BankingFinancial Services

Growth Opportunities

Responsibilities

Develop and maintain a clear understanding of credit union products and services to talk confidently with members about their financial needs and cross-sell appropriate solutions to meet those needs

Be proficient in all teller transactions, including deposits, withdrawals, transfers, loan payments (including Visa), cashier's checks, and wire transfers. Understand and apply proper procedures to open and close accounts (all share types) and be familiar with IRA rules and regulations. Become cross-trained in all vault management

Actively listen to members needs and offer appropriate solutions for overcoming a financial challenge or achieving a financial goal, utilizing credit union loan and deposit products. Refer problems that are beyond their authority to their supervisor along with recommendations

Make decisions that align with the credit union's core values while adhering to policies and procedures

Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned

Qualification

Teller transactionsCredit union productsProblem solvingAttention to detailComputer skillsInterpersonal skillsTeamwork & cooperationConfidentialityCommunication skills

Required

One month to twelve months of similar or related experience

A high school education or equivalent

Good computer and communication skills

Work involves extensive personal contact with others and is of a personal or sensitive nature

Motivating, influencing, and/or training others is key at this level

Fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others