American Water · 1 day ago
Senior, Technology Field Services Specialist
Scranton, PA
Full-time
Hybrid
Senior Level
5+ years expAmerican Water is a leading provider of water and wastewater services. They are seeking a Senior Technology Field Services Specialist to configure, install, troubleshoot, and provide support for IT users' hardware and software, while also managing asset inventory and communications for various company meetings.
ConsumerWaste ManagementWater
Responsibilities
Configuring, installing, troubleshooting, and providing support to all software/hardware for IT users' desktops, laptops, printers, and mobile devices
Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels
Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed
Escalates malfunctions to senior or lead tech when necessary, documents problems and resolutions
Maintain accurate asset inventory
Work closely with Senior Specialist on management of State or Service Company Budgets and begin taking over budget management for districts and smaller states
Ensure ordering is completed as scheduled and lifecycles are accurately managed with the 6-year forecast
Support internal and external communications and AV requirements for Labor Conferences if one is held in your state, State-Wide Meetings, External Communications, IT Road Shows, and Company Leadership meetings
Support acquisitions
Work with the business and IT to provide the required technology to bring the new site online by the required deadlines with the least disruption to the new employees
Support divestitures
Work with the divestiture team to ensure all assets, telco, etc. is officially turned over to the other company
Provides maintenance and support for client products, telecom, peripherals, servers, mobile devices, networks, fleet connectivity, and physical moves and software
Configures, deploys and implements new assets and/or lifecycle replacement
Applies and enforces all Change Management policies and procedures
Provides 24 x 7 after hours technical field support
Provides data to assist with root cause analysis process when solving problems
Works with vendor support for hardware and software resolutions
Maintains knowledge database to enhance quality of problem resolutions
Be proactive in identify issues or problems and utilize out of the box thinking to find a resolution
Keeps all associated inventory data accurate and current through out the year
Completes asset retirements and recycling
Escalates deficiencies in technical processes and inform management
Documents and maintains local software installs and all site surveys
Ensures IT standards are being adhered to within their respective regional support areas
Documents all non-compliance to standards issues and escalate
Qualification
Required
Configuring, installing, troubleshooting, and providing support to all software/hardware for IT users' desktops, laptops, printers, and mobile devices
Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels
Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed
Escalates malfunctions to senior or lead tech when necessary, documents problems and resolutions
Maintain accurate asset inventory
Work closely with Senior Specialist on management of State or Service Company Budgets and begin taking over budget management for districts and smaller states
Ensure ordering is completed as scheduled and lifecycles are accurately managed with the 6-year forecast
Support internal and external communications and AV requirements for Labor Conferences if one is held in your state, State-Wide Meetings, External Communications, IT Road Shows, and Company Leadership meetings
Support acquisitions. Work with the business and IT to provide the required technology to bring the new site online by the required deadlines with the least disruption to the new employees
Support divestitures. Work with the divestiture team to ensure all assets, telco, etc. is officially turned over to the other company
Provides maintenance and support for client products, telecom, peripherals, servers, mobile devices, networks, fleet connectivity, and physical moves and software
Configures, deploys and implements new assets and/or lifecycle replacement
Applies and enforces all Change Management policies and procedures
Provides 24 x 7 after hours technical field support
Provides data to assist with root cause analysis process when solving problems
Works with vendor support for hardware and software resolutions
Maintains knowledge database to enhance quality of problem resolutions
Be proactive in identify issues or problems and utilize out of the box thinking to find a resolution
Keeps all associated inventory data accurate and current throughout the year
Completes asset retirements and recycling
Escalates deficiencies in technical processes and inform management
Documents and maintains local software installs and all site surveys
Ensures IT standards are being adhered to within their respective regional support areas
Documents all non-compliance to standards issues and escalate
Strong knowledge and experience related to computer systems, computer peripherals and technologies
Knowledge of current Microsoft server operating system platforms and current Microsoft PC operating system platforms
Strong knowledge of various mobile devices (i.e. Apple or Android phones, tablets, personal hot spots, Rugged Devices)
Thorough knowledge of Microsoft Office 365 products, (e.g., word processing, spreadsheet, presentation, data base, project planning, etc.)
Knowledge of wide and local area networks, and associated hardware
Knowledge of VoIP and telephony
Strong written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role
Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision
Strong rapport with customers of all levels
Demonstrated ability to meet stringent deadlines
Ability to work on a team and contribute to the team's achievement of objectives and goals
Demonstrated analytical, problem-solving, planning, organizational, critical thinking and risk management skills
Strong planning, prioritizing, time management and organizational skills
Excellent interpersonal, people and people management skills (e.g., listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building)
Customer service skills (communication, follow-up, etc.)
Ability to support a wide range of skill sets and design communication and training around those skill sets
5+ years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills
Effectively managing multiple tasks/projects, concurrently
Work Safely adhering to all safety requirements
Acquire CPR/AED and Defensive Driving within one year per company requirements
Up to 50% travel as required
Ability to lift 50 lbs
High-pressure/time sensitive/changing environment
Preferred
Minimum of Associate Degree in Computer Science, Information Systems, or other related field preferred or 7+ years in similar role
A+ Certification Preferred
Microsoft Certifications, Network + Certifications a Plus
MDM Tools - WS1 / SCCM – Intermediate
AV Systems – Intermediate
Budget Management – Intermediate
Communications – Intermediate (Written and Spoken)
Project Management – Intermediate
Mobility – iPad/iPhone/Tablet – Intermediate
Office 365 – Intermediate
Company
American Water
American Water is a waste water utility company.
5001-10000 employees
H1B Sponsorship
American Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (14)
2022 (14)
2021 (15)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$900.57MKey Investors
Water Research Foundation
2024-02-21Grant· $0.57M
2023-06-27Post Ipo Debt· $900M
2017-11-29Post Ipo Equity
Leadership Team
John Griffith
President and Chief Executive Officer
Susan N. Story
President & Chief Executive Officer
Recent News
Company data provided by crunchbase