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Scotsman Ice Systems · 1 day ago

Service Product Manager

Vernon Hills, IL

Full-time

Onsite

Mid Level

Scotsman Ice Systems is a company focused on innovative ice-making solutions, and they are seeking a Service Product Manager. The role involves representing service on product development teams, creating service materials, analyzing warranty data, and managing the service website.

HardwareMachinery ManufacturingManufacturing

Responsibilities

Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans

Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists

Assists with service dispatch team

Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business

Develops price strategies for parts, service, planned maintenance, and installations

Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs

Develops specific warranty reports required by specific customers

Manage and updates the Scotsman Service Website

Fulfill the financial control and risk management responsibilities inherent in the position

Qualification

Product DevelopmentParts Business AnalysisWarranty Data AnalysisPrice Strategy DevelopmentService Literature CreationFinancial ControlRisk ManagementCustomer ReportingWebsite ManagementCross-functional Collaboration

Required

Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans

Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists

Assists with service dispatch team

Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business

Develops price strategies for parts, service, planned maintenance, and installations

Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs

Develops specific warranty reports required by specific customers

Manage and updates the Scotsman Service Website

Fulfill the financial control and risk management responsibilities inherent in the position

Company

Scotsman Ice Systems

Scotsman Ice Systems - As one of the world’s largest manufacturers of ice systems, with more than 300 models of ice machines, storage bins, and ice and water dispensers, Scotsman is dedicated to developing today’s most innovative ice solutions.

Founded in 1950