Airbnb · 3 weeks ago
Senior Host Communications Strategy Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$196K/yr - $245K/yr
12+ years expAirbnb, founded in 2007, has become a leading platform connecting hosts and guests globally. The Senior Host Communications Strategy Lead will develop and drive communications strategies for host-facing campaigns, collaborating with various teams to effectively communicate product features and policies to Airbnb’s community of hosts.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Own positioning and launch communications plans for new features, products and corporate/community updates
Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks
Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc)
Identify key audiences and segments to focus on, and build plans that support these goals
Work in partnership with owned one-way and two-way channel owners (in-product, email, Resource Center, Community Support) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making
Develop proactive and reactive communications plans
Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing
Champion the community and user in all decisions
Oversee creative collaboration between product design, content strategy, community and marketing teams
Serve as both an individual contributor and a cross functional leader
Qualification
Required
12+ years experience in marketing or communications, at a world class tech company or startup
Experience in platform or community-driven businesses is a plus
Best-in-class verbal and written communicator
Strong writing background and editorial acumen a must
Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives
Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams
Experience managing through cross-functional teams
Versed in product strategy, design and development principles and processes
Managed creative agencies and led creative production
Conducted, synthesized and applied user insights, research and testing to marketing strategy
Passion for Airbnb
Preferred
Airbnb host preferred
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase