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Dometic · 4 weeks ago

Customer Service Representative III

Litchfield, IL 62056, USA

Full-time

Onsite

Mid Level

$45K/yr - $55K/yr

Dometic is a trusted provider of innovative solutions for the worldwide boating and boat building industry. They are seeking a passionate Customer Service Representative who will play a critical role in ensuring customer satisfaction by managing orders, resolving issues, and maintaining communication with customers and internal teams.

Consumer ElectronicsConsumer GoodsElectronics

Responsibilities

Manage customer orders from entry through shipment and invoicing

Answers incoming customer calls and emails regarding billing issues, product problems, service questions and general client concerns

Work with cross-functional teams and multiple departments to resolve issues with customer orders

Keep records of customer interactions and document any changes to their accounts

Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Build sustainable relationships of trust through open and interactive communication with customers, carriers, and forwarders

Create reports to update customers on open order status and explain backordered product

Maintain a high level of professionalism with customers and work to establish a positive rapport

Update and maintain daily reports

Qualification

MRP/ERP systemsMicrosoft ExcelCustomer service experienceMulti-cultural client experienceEnglish communicationProblem-solving skillsPositive attitudeCritical thinkingTime management

Required

Demonstrated success in operational / engineering / manufacturing / etc

Positive, can-do attitude

The ability to think critically and resolve conflict

Ability to multi-task, prioritize and manage time effectively

The ability to collect data from multiple applications, quickly and accurately

Preferred

Associate degree in business or related area

Experience working with a multi-cultural client and customer base

Experience working in or with a distribution or warehouse facility

Experience with MRP/ERP systems

Excellent English communication skills (Written, Verbal, and Comprehension)

Proficient with Microsoft Excel- must be able to capture and record data, create pivot tables, sort and filter data, build charts and graphs, and use formula functions

Familiarity with web browsers and demonstrated ability to work with tailored in-house applications

Ability to translate technical information/instructions into verbiage that our customer base will understand

Ability to apply knowledge to new situations and use common sense to resolve customer questions