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G2 · 3 weeks ago

Customer Success Manager, Data Solutions

United States

Full-time

Remote

Entry, Mid Level

$95K/yr - $115K/yr

2+ years exp

G2 is the world's largest and most trusted software marketplace, helping businesses make informed software decisions. The Customer Success Manager, Data Solutions will be responsible for retaining revenue and building consultative relationships with clients to ensure they fully utilize their G2 data subscription and explore expansion opportunities.

B2BBusiness IntelligenceConsumer ReviewsEnterprise SoftwareMarketing AutomationMarketplaceSoftware

Growth Opportunities

Responsibilities

Serve as an advocate that consults customers on best methods to take full advantage of G2’s data, through both dashboard, raw data, and API delivery

Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client

Understand and anticipate customers needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer

Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals

Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. This person also knows when to escalate cases based on the importance of the ticket and SLA

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceProject ManagementCommunication SkillsDetail-orientedSnowflakeAPI ConfigurationsBI ToolsSQLFinancial Services ExperienceData Solutions Product