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Aon · 17 hours ago

Insurance Benefits Specialist

Fort Washington, PA

Full-time

Hybrid

Mid Level

$50K/yr - $60K/yr

3+ years exp

Aon is a global professional services firm that helps organizations manage risk and improve performance. The Benefits Specialist will support Aon’s Affinity Insurance Services group by overseeing beneficiary changes, processing claims, and managing customer communications to ensure accuracy and compliance with legal requirements.

ConsultingProfessional ServicesRisk Management

Responsibilities

This position is accountable for oversight and processing of beneficiary changes, assignment of benefits, and life insurance and disability claims submissions for the Insurance Trust

A key accountability is supporting all of the customer communication, documentation, and timelines for legal issues or customer escalations. The balance scorecard requirement reported to the client requires 100% accuracy

Respond to carrier communications via email and written correspondence

Identify customer issues requiring new business processing, increase in coverage and/or transfer issues that require carrier or technology intervention

Interact with other departments on various projects including new programs, products, and technology

Support knowledge management transfer within the department through training, quality, and intranet projects

Maintains customer records by updating account or policy information

Handles LTD and LTC waivers, approvals, and terminations

LTC verification of coverage, death reconciliation and waivers completed monthly

Yearly life reconciliation for old waivers

Qualification

LifeAccidentHealth LicenseProcessing LifeHealthDisability productsCreating procedures/SOPsBusiness rules expertiseLong Term Care experienceWorking with offshore vendor