Amazon · 1 month ago
Customer Growth Manager, Amazon Shipping
San Jose, San Jose, CRI
Full-time
Onsite
Mid Level
3+ years expAmazon is a leading company in the transportation sector, seeking a Customer Growth Manager to support high-volume shippers. This role involves managing escalations, providing insights, and ensuring a seamless support experience for Amazon Shipping partners.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response
Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns
Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points
Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy
Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices
Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors
Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions
Qualification
Required
3+ years of business development, partnership management, or sourcing new business experience
3+ years of developing, negotiating and executing business agreements experience
Bachelor's degree
Experience with sales CRM tools such as Salesforce or similar software
Experience in setting up and managing a sales pipeline
Preferred
Experience interpreting data and making business recommendations
Experience in online advertising or high-tech products/services
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase