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MedImpact Healthcare Systems, Inc. · 1 day ago

Operations Support Coordinator

Tempe, AZ

Full-time

Onsite

Entry Level

$19.80/hr - $31.19/hr

2+ years exp

MedImpact Healthcare Systems, Inc. is a privately-held pharmacy benefit manager headquartered in San Diego, California. The Operations Support Coordinator role focuses on providing outstanding customer service and research support for various internal departments, ensuring client requirements are met and suggesting workflow improvements.

Health CarePharmaceutical

Responsibilities

Support department training and skill development initiatives through demonstrating best practices, mentoring and providing training support as assigned

Interact with various departments including internal customer service team, clients and internal/external representatives in order to support successful client implementations and resolve customer service-related issues timely

Identify opportunities for improvement in work processes, operating systems, training programs and quality initiatives

Understand interdepartmental processes to effectively triage and support inbound requests

Identify and track opportunities to improve the delivery of service, including coordinating the issue resolution procedure; recommending process improvements

Coordinate special projects assigned, including meeting scheduling, delegation of work, and action-item follow-through

Utilize multiple programs such as Salesforce, Quickbase, Smartsheet, and various Ray Savings Solutions systems, to research and resolve complex issues and processes

Provide outbound call services to pharmacies, clients and partners as needed

Utilize knowledge of the business to research and resolve requests as a subject matter expert (SME)

Ensure client service expectations are being met by providing accurate and timely responses to requests

Provide internal processing and call support for when additional help is necessary

Participate in unit and department meetings and specialized training classes or programs offered to maintain or enhance knowledge and skills

Qualification

Customer serviceSalesforceQuickbaseMS OfficePharmacy benefit managementOrganizational agilityProblem solvingTime managementInterpersonal communication

Required

Associate's degree (A.A.), technical school; or equivalent combination of education and experience required

2+ years of administrative and customer service experience required

Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs

Experience with Windows based database programs is also required

Demonstrated ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to interpret bar graphs

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Preferred

Prior experience working in pharmacy benefit management, or Health Care industry preferred

Benefits

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees