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Joint Commission · 1 day ago

User Experience Manager

Oak Brook, IL

Full-time

Onsite

Mid, Senior Level

$89K/yr - $114K/yr

4+ years exp

Joint Commission is seeking a User Experience Manager to create engaging and effective digital experiences. The role involves conducting research, usability testing, and collaborating with teams to develop user-focused websites and digital assets while ensuring adherence to brand messaging and accessibility standards.

Health Care

Responsibilities

Digital Strategy: Supports the execution of a multi-year strategy with a focus on user experience (UX) to deliver an impactful digital presence across the enterprise. Conduct research to understand users’ digital interactions, develop comprehensive UI/UX strategies, edit content, create detailed wireframes and interactive prototypes, and build and maintain reusable HTML, CSS, and JavaScript code

Websites: Collaborate with cross-functional teams to create and sustain user-focused websites that prioritize exceptional user experience. Utilizes expertise in UX to deliver seamless functionality and visually compelling interfaces. Contributes to managing and optimizing content for personalization and A/B testing. Assists with ticket overflow as needed to support enterprise requests for updates to websites

Digital Asset Management System (DAMS): Contributes to directing the day-to-day management of the DAMS, ensuring seamless integration with design and development to optimize the user experience across all digital platforms. Participates in managing digital assets, auditing meta data for files, and defining workflows

Other Platforms: Designs, develops, and implements responsive broadcast emails templates and enhances the intranet for an intuitive user experience. Consult on digital best practices and review analytics with the Media Team to ensure data strategy adherence

Analytics & Reporting: Creates and maintains comprehensive reports on user experience (UX) metrics, development progress, and front-end performance, ensuring data-driven insights guide design and development decisions

Technical Support: Provide technical support and troubleshooting expertise for UX, ensuring seamless integration of design concepts and functionality

Policy: Adheres to all digital policies and audits content to verify it adheres to accessibility standards

Other duties as assigned

Qualification

UX/UI designFront-end technologiesAdobe Creative SuiteSitecore XM CloudAnalytics reportingUser testingBusiness requirements documentationProject managementOral communicationWritten communication

Required

Bachelor's degree in business, marketing, communication, information technology, or related field required

4+ years of experience in UX/UI including responsive design, accessibility standards, and cross-browser compatibility

Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc

Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, JQuery, Bootstrap and frameworks/libraries like React, Angular, or Node.js. Experience with version control systems such as Git

Strong experience with Sitecore XM Cloud and Sitecore Content Hub

An understanding of analytics and a demonstrated ability to create and distribute reports

Skilled at managing multiple projects and deadlines simultaneously

Strong attention to detail and experience as a team member on a large initiative that utilized project management

Strong oral and written communication abilities

Knowledge of user testing and usability best practices

Experience documenting business requirements