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Abacus Technology Corporation · 3 weeks ago

Computer Network Technician III

Silver Spring, MD

Full-time

Onsite

Mid, Senior Level

$45.73/hr - $45.73/hr

5+ years exp

Abacus Technology Corporation is seeking a Computer Network Technician to provide IT support for the Arnold Engineering Development Complex (AEDC). The role involves installation, support, and troubleshooting of various IT equipment and software, ensuring compliance with security standards and maintaining efficient processes for desktop configuration management.

Information TechnologySoftwareTelecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide installation and support of desktops, laptops, printers, multifunction devices, mobile phones, and tablets

Develop, maintain, and disseminate a listing of all currently supported and approved software, hardware, and peripherals

Respond to all problem calls and dispatch the appropriate support which shall include warranty service providers and external software vendors

Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty

Perform repairs for items not covered by warranty

Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, Internet operation and access questions, virus assistance, hardware and software implementation or integration problems, and a myriad of additional problems or requirements

Provide troubleshooting for desktop systems, peripherals, communications devices, operating systems, and desktop application software; installation of client-based desktop software; reporting security breaches; and providing software application assistance for commonly used office automation applications purchased from standard AF support contracts

Provide desktop engineering support consisting of demonstrating a complete knowledge of base communications; successful troubleshooting of application level issues, hardware issues, operating system level issues, and network level issues; understanding how network printers and scanners function; and supporting smart mobile devices and users

Develop, maintain, and document efficient processes for desktop configuration management and associated implementation of upgrades and maintenance

Install and integrate PC hardware and supported software

Establish and maintain baselines for all workstation and peripheral device configurations

Develop and maintain documented processes for the efficient deployment and retrieval of PC, laptop, printer, multi-function printer, and PC-related hardware and software applications while meeting defined performance standards

Maintain and support peripheral equipment for client devices including printers, scanners, mobile computing devices, CD/DVD duplicators, and special purpose hardware and software as required by the Government

Maintain client support for LAN access and remote access via VPN and wireless services

Maintain current anti-virus protection and AF computer emergency response team compliance, manage Government-provided anti-spyware software, and report compliance on a monthly basis or as required by the Government

Ensure all required critical and spare parts are identified for purchase and are on hand within e-Official records

Provide spare part status reports on a monthly basis or to the COR as needed

Qualification

Security+ CE certificationMTA Windows certificationClient service supportDesktop troubleshootingTechnical documentationBusiness communicationWriting skillsInterpersonal skillsPresentation skills