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Red Clover · 3 weeks ago

Commercial Lines Insurance Customer Service Representative

Baltimore City, MD

Full-time

Onsite

Entry Level

$60K/yr - $80K/yr

2+ years exp

Red Clover is a company that specializes in delivering innovative solutions and exceptional services to meet the diverse needs of its clients. They are seeking a Commercial Lines Insurance Customer Service Representative to support commercial clients by providing exceptional service and expert guidance on insurance coverage, while maintaining strong client relationships.

Management Consulting

Growth Opportunities

Responsibilities

Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes

Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently

Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business

Maintain accurate client and policy information in the agency management system

Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution

Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts

Qualification

Commercial insurance experienceProperty & Casualty licenseCustomer service experienceAgency management systemProficiency with office softwareCommunication skillsOrganizational skills