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CALPAK · 4 days ago

Director of Retail

LA Metro Area

Full-time

Onsite

Director/Executive

8+ years exp

CALPAK is a travel lifestyle brand creating thoughtfully designed products that bring organization, style, and ease to every journey. The Director of Retail is responsible for leading all aspects of the company’s brick-and-mortar retail business, driving sales growth, profitability, and brand consistency across all stores while developing scalable processes to support future growth.

Consumer GoodsE-CommerceRetailTravel

Hiring Manager

Amanda Ortiz

Responsibilities

Develop and execute a multi-year retail operations strategy aligned with brand and financial goals

Lead, coach, and develop a high-performing field organization including Regional/District Managers and Store Leaders

Establish and monitor KPIs (sales productivity, conversion, labor, NPS, shrink, etc.) to drive performance across the fleet

Champion a culture of accountability, service, and brand pride across all stores

Partner with Real Estate, Construction, and Design teams to plan and execute new store openings, remodels, and relocations

Own the operational readiness of each new location — including staffing, training, systems setup, merchandising, and opening-week execution

Build and refine a scalable “store opening playbook” covering pre-opening timelines, milestones, and post-opening review processes

Provide input on market opportunities, store layouts, and operational considerations for site selection

Oversee daily retail operations, ensuring flawless execution of brand, service, and operational standards

Partner with Visual Merchandising to deliver best-in-class product presentation and storytelling

Collaborate with E-commerce and Marketing teams to integrate omnichannel programs that drive traffic and conversion

Implement tools, technology, and processes to improve efficiency, communication, and performance visibility

Own the retail P&L, managing revenue, labor, and controllable expenses to achieve or exceed targets

Build annual budgets and forecasts in partnership with Finance

Analyze store performance and identify opportunities for growth, cost savings, and improved productivity

Support inventory management, planning, and allocation decisions to optimize sell-through and minimize markdowns

Partner with HR to recruit, train, and retain top retail talent

Create clear development paths for field leadership and store management teams

Foster an inclusive, high-performance environment that reflects brand values and inspires teams to deliver exceptional results

Qualification

Retail leadership experienceP&L ownershipRetail operations knowledgeFinancial acumenProject management skillsAnalytical skillsCustomer experience understandingOmnichannel integrationCommunication skills