Alleviate · 1 month ago
Administrative Assistant (VP of CS) [Internal]
Irvine, CA
Full-time
Onsite
Mid Level
$23/hr - $25/hr
2+ years expAlleviate is one of the fastest growing companies in the Debt Relief space, dedicated to helping clients find solutions to their financial challenges. The Administrative Assistant will support the Customer Service Department Head by managing scheduling, documentation, reporting, and policy updates while coordinating communication across departments and assisting with special projects.
FinanceFinancial ServicesProfessional Services
Responsibilities
Act as the primary source of direct support to the VP of Client Success and the CS Department as a whole
Offer additional support to the leadership team of the CS department as instructed
Create, organize, and maintain records, reports, and other critical documents to ensure easy accessibility
Assist with drafting, revising, and maintaining departmental policies and procedures
Generate, format, and analyze reports to support departmental initiatives and performance tracking
Support the Department Head with special projects, including planning, research, and implementation tasks
Act as the main point of contact between the Customer Service department and other teams, facilitating clear and efficient communication
Attend meetings with and on behalf of the Department Head when required, taking notes and ensuring follow-up on action items
Monitor deadlines and ensure that assigned tasks and projects are completed efficiently
Provide support on ad hoc assignments and adapt to the evolving needs of the department
Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook
Qualification
Required
High school diploma or equivalent
6+ months of experience within the Company ideal
2+ years in an administrative or assistant role, preferably within a customer service or corporate environment
Exceptional organizational and time-management abilities
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to handle sensitive and confidential information with discretion
High attention to detail and accuracy in all work
Benefits
Health, dental, and vision benefits available after 30 days of employment
Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
Paid holidays
401(k) that can be elected from day 1 of employment!
Company
Alleviate
Alleviate is one of the fastest-growing next-generation financial services companies, revolutionizing people's journeys from being in debt to wealth.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$150MKey Investors
Sound Point Capital Management
2025-11-04Private Equity· $150M
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