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Lifespan of Greater Rochester · 1 month ago

Program Coordinator

Rochester,NY,US

Full-time

Hybrid

New Grad, Entry Level

$0/hr - $22/hr

Lifespan of Greater Rochester is a trusted, mission-driven nonprofit dedicated to helping older adults. The Program Coordinator will support the daily operation of the NYS Long Term Care Ombudsman Program, coordinate volunteer activities, and provide advocacy for long term care residents' rights.

Elder CareNon ProfitTraining

Responsibilities

Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals

Participates in all agency staff meetings, program update meetings, and team meetings

Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures. Implements corrective measures as needed

Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting

Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager

Collaborates with other Lifespan programs and aging service providers as appropriate

Supervises volunteer ombudsmen

Recruits, trains, and supports volunteers. Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval

Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures. Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved

Serves as a certified ombudsman

Completes the initial 36-hour NYS ombudsman certification training program

Completes 18 hours of continuing education training each year to maintain state certification

Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly

Completes monthly documentation following program policies and procedures

Meets weekly with the Program Manager for supervision and case review

Performs other duties as assigned by supervisor