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Riverstone Logistics · 3 hours ago

Operations Coordinator, Routing & Dispatch

Kyle, TX

Full-time

Onsite

New Grad, Entry Level

Riverstone Logistics is committed to being a reliable freight forwarding partner, focusing on enhancing customer experience through final mile deliveries. The Routing Coordinator will assist in daily routing and dispatching tasks, monitor motor carrier performance, and support customer care in resolving delivery issues.

Freight ServiceLogisticsTransportationWarehousing

No H1B

Responsibilities

Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client

Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism

Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel

Utilize client-specific routing software

Communicate with other departments on updates, meetings, and other as needed

Perform route monitoring utilizing client-specific software

Check in reschedules that are brought back by motor carriers

Process returns through the clients portal at participating locations

Move inventory safely using material handling equipment (as needed)

Serve as a point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Performing other duties as assigned (may vary based on client requirements)

Qualification

Dispatching softwareRouting softwareMicrosoft OfficeCustomer serviceOperational managementConflict resolutionInterpersonal skillsProblem solvingAdaptability