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McDonald's · 3 weeks ago

Sr Manager, Program Management - Employee Relations Case Management

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$142K/yr - $177K/yr

8+ years exp

McDonald's is one of the most recognized brands globally, serving millions of customers daily and focused on growth and positive impact. The Sr Manager, Program Management - Employee Relations Case Management will oversee project management for a new global employee relations operating model and case management platform, ensuring timely execution and collaboration with various stakeholders.

Restaurants

Responsibilities

Work with Global Employee Strategy Team as well as Global Workplace Investigations Team & Global Business Services Project leads to establish operation model and case platform project strategy, approach, workstreams and overall structure and timeline for the initiative

Ensure the operation model and platform work towards plan, proactively identifying risk and issues and engaging the right parties to mitigate risk and resolve issues

Establish and facilitate program governance and project status forums, ensuring all parties are apprised of actions and decisions

Accountable for helping project team leverage experienced program managers, market resources, and functional subject matter experts assigned to the initiative

Coordinate and engage with key cross-workstream internal partners (e.g., People, Legal, GBS, Operations) to streamline interactions while maintaining line of sight to dependencies required for success

Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes

Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies

Track and monitor project metrics, reporting and project finance management

Facilitation of internal and external meetings

Monitoring of relationships and dependencies between project areas and active improvement submission

Partner with, and coordinate work amongst, project support specialist(s)

Ensure maintaining adherence to relevant security, data, and access policies in alignment with McDonald’s Data and Security Governance Standards

Build communication materials for McDonald’s Leadership that shows the progress of the project and potential barriers

Qualification

Program ManagementPMP CertificationProject ManagementStakeholder ManagementProject Risk ManagementPlanningOrganizingCommunication SkillsTeam LeadershipAdaptability

Required

8+ years of prior program and project management experience leading large scale, global People and Technology programs

Leadership, Planning and Execution overseeing the initiative and provides direction and leadership to the team ensuring successful delivery and value realization – 50%

Project Change Control and Measure Performance, Project Risk and Issue Management, and adherence to PMO Standards, Processes and Tools – 25%

Stakeholder Management for the organization – 25%

Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals

Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program

Strong ability to develop cooperative relationships to achieve results through win-win relationships

Multi-team project plans development using project management software

Strong, professional communication skills, with ability to engage with senior managers using appropriate level of detail, terminology, and style

PMP Certification or equivalent experience

Strong planning and organizing, ability to see the big picture

Focus on details and logical reasoning

Proactive in identifying opportunities

A strong team player, proven team leadership potential

Ability to quickly adapt to changes

Uses influence to drive decision making and find resolutions