Mount Sinai Health System · 1 day ago
Product Commercialization Associate - Operations Associate
New York, NY
Full-time
Onsite
Entry Level
$72K/yr - $109K/yr
2+ years expMount Sinai Health System is one of the largest non-profit health systems in the U.S., dedicated to providing care for millions of patients. They are looking for a Product Commercialization Associate - Operations Associate to implement new healthcare products, optimize patient experiences, and manage project management tasks within the organization.
Health CareHospitalMedical
Responsibilities
Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows
Manage and coordinate all aspects of project management including: budgets, resource utilization, tasks, schedules, issues, risks and risk mitigation plans, change management, and status to support effective decisions and project reporting to stakeholders and steering committees
Design and build efficient workflows, optimizing processes for maximum effectiveness
Collaborate with cross-functional teams to align product operations with overall business objectives
Execute service and outcomes contract requirements and track ongoing performance
Drive the revenue cycle processes for bundle payment operations including claims processing, payment receipt, and payment distribution in collaboration with the revenue cycle team
Drive the implementation and iteration of new technologies to support day-to-day operations (e.g., ZenDesk)
Develop and maintain documentation for product operations, including standard operating procedures and training materials
Provide support and training to team members on new product features and operational procedures
Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives
Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization
Troubleshoot and respond to issues raised by customers (clients, patients and partners)
Identify gaps in patient experience & propose solutions to make the patient’s journey seamless
Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth
Qualification
Required
Bachelor's Degree
2 years of professional experience in a fast-paced work environment; experience in healthcare industry is a plus
Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)
Strong written and verbal communication skills
Strong analytical and trouble-shooting skills
Self-motivated team player
Highly organized, structured, and detail-oriented
Preferred
Experience with electronic medical records, Epic
Background in program development and process improvement strongly preferred
Company
Mount Sinai Health System
Mount Sinai Health System delivers integrated medical care, research, and medical education through its network.
10001+ employees
H1B Sponsorship
Mount Sinai Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (26)
2022 (20)
2021 (6)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$41.9MKey Investors
National Institutes of HealthHearst Health Prize.Multiple Myeloma Research Foundation
2024-11-11Grant· $7M
2024-06-06Grant· $0.1M
2023-11-02Grant· $7M
Leadership Team
Vincent Tammaro
Executive Vice President and Chief Financial Officer
David Feinberg
Senior Vice President, Chief Marketing and Communications Officer
Recent News
The Times Of Israel
2025-11-24
Company data provided by crunchbase