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USAJOBS · 3 weeks ago

IT systems Manager

Memphis, Tennessee, USA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $162K/yr

4+ years exp

The U.S. Bankruptcy Court is seeking an IT Systems Manager to provide both managerial and technical oversight for various technology systems. The role involves managing technology activities, developing improvement plans, and ensuring the security and efficiency of court systems and services.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage, develop, and mentor subordinate staff and other professionals involved in information technology activities, including establishing standards, timelines, assigning, and reviewing work, evaluating performance, and handling disciplinary actions

Evaluate the Court's technology and security use and needs. Develop and implement both short-term and long-range technology improvement plans which include the Continuity of Operations Plan (COOP), consideration of unit needs, objectives, and capabilities, including anticipation of future requirements and obstacles

Manage the Court's technology, inventory, security systems architecture and telecommunications capabilities, policies, and procedures

Develop specific system features to satisfy unique unit needs. Make adaptations to national systems and/or participate in the planning for, and the acquisition of, specific systems for the court unit. Develop cost-benefit analyses for various information technology projects

Implement, establish, and maintain security policies and procedures for all automation systems, networks, software, and equipment to protect court systems and data; assist in and/or coordinate the development and dissemination of annual IT security training

Plan, manage, and control information technology budget, expenditures, and property and equipment procurement activities in consultation with senior management

Meet regularly with managers, judges, court unit executives, other court units, and vendors to determine information technology needs, recommend viable solutions, and maintain collaborative relationships

Provides technical expertise and troubleshooting in the development and operational support of the Court's systems and services. Designs, tests, configures, and deploys new or enhanced systems, updates, and applications

Develop presentations, trainings, data, and technical briefings on court information technology while remaining current regarding emerging technologies and how they interface with systems

Communicate clearly and effectively to explain complex concepts to diverse audiences. Interact effectively with the public and staff, providing customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures

Provides hardware and software support for servers, virtualization infrastructure, virtual desktop infrastructure, and operating system environments. Develops, tests, and deploys scripts to customize operation of these systems

Assesses, tests, and deploys patches and updates to protect the security and enhance the operation of end-user desktop and mobile systems

Operates, manages, and monitors IT security systems that provide hardware/software inventory, patch management, endpoint malware protection, network vulnerability scanning, perimeter protection, intrusion prevention/detection, and event correlation

Perform other related duties as required

Qualification

Information Technology ManagementSecurity Systems ManagementBudget ManagementTeam LeadershipMicrosoft Windows ServerVirtualization SoftwareTelecommunications ManagementCustomer ServiceCommunicationDetail-orientedAdaptability

Required

At least four years of specialized experience

Interpersonal skills necessary to lead a team of employees

The ability to work well independently and in a team setting

The ability to exercise sound judgement in making decisions

The ability to understand the basic concepts and principles of management, as well as managerial policies applicable to the court unit

Excellent verbal and written communication skills

The ability to organize, manage and prioritize multiple projects simultaneously

Excellent customer service skills

At least one year of experience at or equivalent to a CL 28

A commitment to learning and innovation

Be flexible and able to adapt to constantly changing conditions

Be self-motivated, detail-oriented, organized, present a professional demeanor

The ability to communicate clearly and concisely

Availability for occasional day and/or overnight travel

The ability to work nights and weekends as needed

Preferred

A bachelor's degree in computer science, information technology or related field from an accredited college or university

Microsoft (MS) Windows Server (2012 and above)

Windows Desktop Operating System (Windows 10)

MS Windows Active Directory with server administration (including Group Policy)

MS Office (2016 and above)

Drupal

virtualization hosting software (VMWare)

Cisco VoIP phones

Aruba switches and Cisco wireless technologies

Trend Micro Deep Security and Apex One

Websense

Splunk

Nessus

Technical proficiency in the following U.S. Bankruptcy Court-specific software applications is desirable, but not required: CM/ECF, HRMIS, JIFMS, JFinSys, and JICS

Proficiency in digital audio recording (ForTheRecord) and evidence presentation application

Benefits

Paid vacation and sick leave

Ten (10) paid holidays

Health coverage package

Paid parental leave

Retirement benefit includes a defined contribution program and 401(k)-styled program (Thrift Savings Plan [TSP]) with government match of up to 5%.

Optional benefits include health, vision, dental and life insurance, and a Flexible Benefits Program which includes medical and dependent care reimbursement.