Boston Medical Center (BMC) · 4 weeks ago
Epic Instructional Designer
Boston
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $84K/yr
2+ years expBoston Medical Center (BMC) is seeking an Epic Instructional Designer to develop and implement training programs for clinicians on BMC information systems. The role involves creating training materials, coordinating training logistics, and acting as a liaison between users and application implementers to enhance the Epic Training Program.
Health CareHospitalMedicalNon Profit
Responsibilities
Participate in workflow design and system build as the training consultant
Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end-user community
Participate in the development, and maintenance of the Epic Training Program
Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to their assigned application(s)
Build and maintain the training environment to support various clinical and/or business roles and workflows. Prepare training environment with appropriate patient samples and content based on end-user audience
Understand and navigate the system build to develop e-Learnings
Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed
Solicit department, subject matter expert and trainee feedback and appropriately adapt training materials, exercises and quick start guides up ensure they are up to date with EHR and workflow changes
Ability to be a team player; flexible, friendly, congenial, and enthusiastic
Align with other IT functional areas to remain apprised of project status to ensure we’re keeping materials up to date to accommodate optimization of Epic
Conversely, keep the IT group’s technology and service managers aware of potential user issues and potholes or resolve conflicts
Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution
Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives
Proactively identifying opportunities to apply technologies to business processes
Schedule ongoing New Hire Training classes including arranging Zoom meeting invites
Ensure that training facilities and/or materials are available and ready for classes
Attending students in Workday (Boston Medical Center’s LMS)
Provide publication or other informal notification of project level new material and programs
Work with respective department to ensure all training materials are kept up to date and refreshed as needed
Create User Group Newsletters (on a monthly basis) to ensure the department and clinical staff are aware of system changes
Provide on-site user support during implementations, sometimes during non-business hours and days
Conduct on going Thrive training for their respective department
Participate in an on call customer support rotation during normal business hours and off hours
Perform other duties as assigned or necessary which include but are not limited to participating in the planning, design, and implementation of training focused Governance approved quarterly projects in collaboration with the analyst team and project stakeholders
Qualification
Required
Bachelor's Degree or equivalent training experience is required
Epic Certification or Proficiency Required (within 90 day probation period or as otherwise arranged with manager)
2 + years' experience in either of the following: Training in a classroom setting and / or distance / remote learning using Zoom, Business systems analysis, preferably across multiple hardware and software platforms, or Business unit experience that includes working closely with IT in the development, implementation, and training of systems
Knowledge of adult learning and teaching principals
Strong presentation skills and ability to manage a classroom
Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment
Strong written communication skills, including newsletters, project and training documents
Strong verbal communication and effective presentation skills, while interacting with team members, other teams in the IT department, Clinical Leads end users, and/or other departments throughout the organization
Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans
Ability to solve problems often spanning multiple environments in a business area
Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential
Negotiate and acquire resources as necessary to appropriately schedule training session with minimal impact to patient care
Ability to be a team player; flexible, friendly, congenial, and enthusiastic
Ability to multi-task
Proficiency in Microsoft Office products
Familiarity with Workday LMS
Experience using e-Learning Modules (such as Storyline Articulate)
Preferred
Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing training tools and techniques to effect business change
Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors
Experience with tools to create interactive eLearning, simulation, and assessment content
Experience creating lesson plans, education tools and alternative training materials for remote / distance learning
Epic Certification is a plus (or obtained within 90 days of hire)
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase