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Lakeview Loan Servicing, LLC. · 1 day ago

MORTGAGE VENDOR RELATIONSHIP MANAGER

United States

Full-time

Remote

Mid, Senior Level

$69K/yr - $95K/yr

3+ years exp

Lakeview Loan Servicing, LLC. is seeking a Mortgage Vendor Relationship Manager to oversee third-party vendor relationships within the mortgage operations organization. This role is responsible for ensuring high-quality service delivery, regulatory compliance, and operational efficiency, while driving vendor performance and mitigating operational risks.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Serve as the main point of contact for all third-party vendors, both onshore and offshore, including AMCs, appraisal firms, quality-control providers, and other service vendors within the mortgage operations organization

Lead regular vendor meetings and business reviews to assess performance, compliance, and service quality, while proactively managing third-party risks

Develop and maintain strong relationships with all third-party service vendors, ensuring strategic alignment between internal operations teams and vendor partners to support loan cycle time goals

Provide actionable insights and recommendations to leadership based on vendor performance, trends, and operational data to drive process improvements and strategic decisions

Collaborate with compliance teams to ensure adherence to regulatory requirements and internal policies

Complete quarterly scorecards for each vendor, evaluating performance metrics, service level agreements (SLA), service quality, and compliance

Proactively identify trends, bottlenecks, escalations, and service delays with vendors to drive resolution and improvement based on scorecard results

Monitor vendor compliance with company policies, audit requirements, and data-security standards

Maintain documentation related to vendor oversight, including performance reviews, audit findings, and remediation plans

Collaborate with internal teams to align vendor services with business needs and strategic goals; Escalate potential compliance or quality risk to internal compliance and risk teams

Support vendor-related training initiatives for internal staff and vendor partners

Analyze vendor performance data to recommend and implement process and workflow improvements to strengthen appraisal operations

Stay updated with industry trends and best practices to enhance vendor management strategies

Perform other duties as assigned

Qualification

Mortgage operationsVendor managementRisk assessmentAppraisal guidelinesLoan origination systemsData analysisVendor risk managementMicrosoft Office SuiteCommunication skillsInterpersonal skillsProject management

Required

High school diploma or equivalent required

At least 3-7 years of experience in mortgage operations, vendor management, or a related role

In depth understanding of appraisal guidelines, mortgage lending processes, and regulatory requirements

Strong analytical, communication and interpersonal skills

Strong knowledge of conventional and government loan programs and processing procedures

Proven ability to analyze data and make informed decisions

Proficient in Microsoft Office Suite and vendor management software

Experience working with appraisal AMCs and other third-party mortgage operation vendors

Preferred

Bachelor's degree in Business, Finance, or related field preferred (or equivalent experience)

Experience with loan origination systems or appraisal management platforms (e.g. Encompass, Blend) preferred

Familiarity with vendor risk management frameworks and methodologies

Project management experience is a plus

Benefits

Medical coverage starting on day one

A company-matched 401(k)

Company

Lakeview Loan Servicing, LLC.

BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options.

Founded in 2010

Coral Gables, Florida, USA

501-1000 employees