Apply on Employer Site

Parts Town · 3 weeks ago

Bilingual Spanish Customer Solutions Specialist (Hybrid Schedule)

DuPage County, IL

Full-time

Hybrid

New Grad, Entry Level

$36K/yr - $48K/yr

Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts, and they are seeking a Bilingual Spanish Customer Solutions Specialist. In this role, you will deliver exceptional customer service by managing a high volume of customer emails and calls, processing requests, and collaborating with various stakeholders to meet customer needs.

CookingFood ProcessingLogisticsRestaurantsSupply Chain Management

Responsibilities

Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)

Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)

Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Qualification

Bilingual SpanishCustomer service experienceOrder processing knowledgeMS OfficeCommunication skills

Required

Experience in a customer facing role is preferred, but not required

Knowledge of quote and order processes will earn you GOLD STARS!

You have a quality, high speed internet connection at home

You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)

You know MS Office (you may not be a master but you're on your way)

You're an all-star communicator and are proficient in English & Spanish (both written and verbal)

You're passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business

You're available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed