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ZS · 2 weeks ago

Business Technology Solutions Consultant - Patient Services

Princeton, NJ

Full-time

Hybrid

Senior Level

7+ years exp

ZS is a management consulting and technology firm focused on improving life and how we live it. The Business Technology Solutions Consultant will lead the discovery and blueprinting for complex patient support programs, ensuring alignment of Salesforce capabilities with business objectives and driving design decisions on Health Cloud components.

ConsultingManagement ConsultingMarketing

H1B Sponsor Likely

Responsibilities

Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools)

Own the functional design and ensure alignment of Salesforce capabilities with business objectives

Collaborate with solution architects to define data models, integrations, and system boundaries

Drive design decisions on core Health Cloud components

Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools)

Own the functional design and ensure alignment of Salesforce capabilities with business objectives

Collaborate with solution architects to define data models, integrations, and system boundaries

Serve as the primary liaison between business, IT, and delivery teams

Facilitate executive-level workshops to define KPIs, governance frameworks, and future-state operating models

Advise on best practices in patient support, reimbursement models, digital adherence, and specialty therapy services

Manage the end-to-end requirements lifecycle — epics, features, user stories, acceptance criteria, and refinement

Ensure traceability across design, build, and testing phases

Prioritize and manage the product backlog for sustainable delivery

Define and document integration requirements with HUBs, specialty pharmacies and broader patient ecosystems

Map data flows across onboarding, benefit verification, prescription status, nurse interactions, and safety events

Lead KPI design and reporting frameworks for therapy initiation, adherence, contact-center performance, and patient outcomes

Lead UAT planning, business validation, and defect triage

Ensure compliance with HIPAA, GDPR, and pharma code of conduct

Support training, change management, and rollout planning

Demonstrate understanding of patient pathways, financial assistance, prior authorization complexity, and real-world patient engagement challenges

Guide solution design for multi-market, multi-brand scalability across therapeutic areas

Qualification

Salesforce Health CloudBusiness Analyst experiencePharma patient servicesAgile methodologiesCloud platformsData managementAdvanced analyticsSalesforce certificationsCommunication skillsProject management skillsCollaborative spirit

Required

Candidates must either be in their junior year of a Bachelor's degree or in their first year of a Master's degree specializing in Business Analytics, Computer Science, MIS, MBA, or a related field with academic excellence

7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations

Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support

Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions

Excellent user-story writing, communication, and stakeholder management skills

Strong communication skills to convey technical concepts to diverse audiences

Significant supervisory, coaching, and hands on project management skills

Extensive experience with major cloud platforms like AWS, Azure and GCP

Deep knowledge of enterprise data management, advanced analytics, process automation, and application development

Familiarity with industry-standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud

Experience in delivering projects using agile methodologies

Preferred

Capable of managing a virtual global team for the timely delivery of multiple projects

Experienced in analyzing and troubleshooting interactions between databases, operating systems, and applications

Travel to global offices as required to collaborate with clients and internal project teams

Client-first mentality

Intense work ethic

Collaborative spirit and problem-solving approach

Salesforce certifications: Health Cloud Consultant or Life Sciences Cloud

Experience with large global pharma clients in Patient Services

Familiarity with AI-driven and agentic workflows

Benefits

Health and well-being

Financial planning

Annual leave

Personal growth and professional development

Robust skills development programs

Multiple career progression options

Internal mobility paths

Collaborative culture

Company

ZS

Glassdoor3.7

ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.

Founded in 1983

Evanston, Illinois, USA

10001+ employees

https://www.zs.com/

H1B Sponsorship

ZS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (351)

2024 (297)

2023 (251)

2022 (440)

2021 (292)

2020 (164)