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MRA Recruiting Services · 1 month ago

Customer Service Representative / Sales Administrator

Racine, WI

Full-time, Part-time

Onsite

New Grad, Entry Level

Master Appliance Corporation is a customer-focused company seeking a Customer Service Representative / Sales Administrator. This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post-sale support.

Human Resources

Responsibilities

Respond to customer inquiries via phone, email, and in-person in a professional and timely manner

Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention

Track and follow up on customer orders, shipments, and back orders

Maintain accurate and up-to-date customer records in CRM systems

Prepare sales quotes, order confirmations, and invoices

Assist the sales team with lead generation, prospecting, and customer follow-up

Coordinate with production, shipping, and accounting to ensure smooth order fulfillment

Maintain organized records of sales transactions and communications

Prepare and distribute internal reports, presentations, and documentation

Support data entry, document management, and inventory tracking as needed

Assist with preparing materials for meetings, trade shows, and customer presentations

Qualification

Customer service experienceSales support experienceMicrosoft Office proficiencyCRM systems experienceMultitasking abilityVerbal communication skillsWritten communication skillsAttention to detailProblem-solving abilitiesTeam-oriented