Customer Services Specialist II jobs in United States
cer-icon
Apply on Employer Site
company-logo

Deaconess Health System · 3 weeks ago

Customer Services Specialist II

Deaconess Health System is a healthcare provider focused on delivering quality services. The Customer Services Specialist II role involves the safe and timely transportation of laboratory specimens, ensuring compliance with regulatory standards while providing excellent client service.

Health CareMedicalWellness
check
H1B Sponsor Likelynote

Responsibilities

Perform two scheduled evening runs:
First Run: ~20 stops in Eastside and Newburgh area
Second Run: ~20 stops in Henderson, Owensboro, Reo, and Gateway Campus
Collect routine and STAT specimens from nursing homes, clinics, and other healthcare facilities
Ensure specimens are properly packaged, labeled, and stored during transport
Transport all collected specimens to Midtown Lab within designated timeframes to support overnight processing
Serve as a professional and courteous point of contact for client facilities
Communicate any delays, issues, or special instructions to Outreach Lab Team Leads
Accurately log pickups, deliveries, and any exceptions using provided tools or systems
Follow HIPAA guidelines and safety protocols for handling biological specimens
Maintain cleanliness and readiness of assigned courier vehicle
Ensure transport containers and supplies are stocked and functioning properly
Respond to last-minute pickup requests or route changes with flexibility
Troubleshoot minor issues independently and escalate when necessary

Qualification

Specimen handlingClient communicationProblem solvingAdaptability

Required

High school diploma or GED
Valid driving license

Benefits

Flexible work schedules to fit your life – Full time/part time/supplemental – Day/Eve/Nights – Weekend option
Tuition reimbursement
Referral bonuses
Sign on bonus
Free access to fitness centers, where health coaches are available to help with workout plans
Career advancement opportunities

Company

Deaconess Health System

twittertwittertwitter
company-logo
Deaconess Health System specializes in providing health care services.

H1B Sponsorship

Deaconess Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (1)
2021 (3)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$1.27M
2015-04-30Series Unknown· $1.27M

Leadership Team

S
Shawn McCoy
CEO
linkedin
Company data provided by crunchbase