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Baptist Health System · 2 weeks ago

Bilingual Patient Service Representative for Alamo Ortho

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

Baptist Health System is a healthcare provider that focuses on patient-centered care. They are seeking a Bilingual Patient Service Representative to join their team, responsible for managing front office processes, greeting patients, scheduling appointments, and ensuring compliance with healthcare regulations.

FitnessHealth CareHealth DiagnosticsHospitalRehabilitation

No H1B

Responsibilities

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner

Greeting patients entering the physician practice

Answering office phones, making appointments, confirming appointments and rescheduling when necessary

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges. Charge entry and patient balance processing

Distributes information to patients regarding office policies, procedures, information about the practice, etc. Explain and enroll patients in the patient portal

Qualification

Bilingual communicationCustomer serviceMedical office experienceHealthcare management certificationData entryHIPAA compliancePatient scheduling

Required

High school diploma/GED

Preferred

Completion of medical office assistant program

Healthcare management/administration certification

Two years of customer service experience, preferably in a medical office setting

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance