ISS Market Intelligence · 1 week ago
Head of Account Management (ISS Market Intelligence)
Boston, MA
Full-time
Hybrid
Director/Executive
$145K/yr - $175K/yr
10+ years expISS Market Intelligence is a leading provider of data, insights, and market engagement solutions to the global financial services industry. The Head of Account Management will define and execute the vision for the Account Management function in North America, leading a team focused on client retention, expansion, and satisfaction to drive revenue growth.
AnalyticsEvent Management
Hiring Manager
Joseph B.
Responsibilities
Define and communicate the long-term vision for Account Management in North America
Align team goals and initiatives with broader company strategy and growth objectives
Represent Account Management in executive planning and cross-functional leadership forums
Lead, coach, and develop a team of Account Managers to exceed performance targets
Provide structured management, regular feedback, and career development pathways
Foster a culture of accountability, recognition, and continuous improvement
Own account retention, expansion, and satisfaction targets
Drive upsells and cross-sells strategies to increase client lifetime value
Act as an executive sponsor for strategic accounts, resolving escalations and identifying growth opportunities
Define and manage key performance indicators for the Account Management team, aligned with company revenue and retention goals
Monitor individual and team performance across upselling, renewals, client satisfaction, and engagement metrics
Use CRM dashboards and reporting tools to track progress, identify gaps, and implement corrective actions
Conduct regular performance reviews and provide coaching based on KPI outcomes
Own forecasting for account growth, renewals, and upsell revenue across the North American portfolio
Deliver accurate, data-driven performance reports to senior leadership, highlighting trends, risks, and opportunities
Collaborate with Sales Operations and Finance to ensure forecasts align with company targets and inform strategic planning
Maintain visibility into pipeline health and account status through CRM dashboards and reporting tools
Partner with Marketing, Client Success, and Product to deliver impactful campaigns and solutions
Ensure seamless handoffs from New Business and BDR teams to Account Management
Champion client feedback and insights to inform product development and service enhancements
Continuously improve account management workflows, tools, and reporting
Ensure data integrity and visibility across CRM and client engagement platforms
Build clear structure, process, and expectations for directly managed teams
Qualification
Required
BA/BS degree in a related field
10+ years of experience in a customer-facing organization with a focus on service delivery, account management, and client engagement
Demonstrated success in building structured, process-driven environments
Proven track record of recruiting, managing, and developing high-performing teams
Energetic self-starter who uses performance metrics and user data to drive decisions
Strong professional etiquette and relationship-building skills, with empathy for client needs and perspectives
Excellent analytical, problem-solving, and project management capabilities
Exceptional communication and presentation skills
Skilled in influencing actions outside of direct reporting lines through relationship building, persuasion, and consensus
Deep understanding of value drivers in recurring revenue business models
Knowledge of the financial services industry
Benefits
Medical, Dental, and Vision coverage
401(k) with a company match up to 9%, including a Safe Harbor contribution
Flexible Spending Account (FSA) and commuter benefit programs
Generous paid time off
Volunteer Day
Paid parental leave
Hybrid working options
Company
ISS Market Intelligence
ISS Market Intelligence provides data, insights, analytics, and events solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Napoli
Vice President, Partnership Sales
Recent News
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2025-11-04
2025-10-28
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