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Wawa, Inc. · 4 days ago

HR Business Partner (Store Operations NJ/PA)

Media, PA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Wawa, Inc. is a company dedicated to making life better every day through its caring team of Associates. The HR Business Partner will support field operations across NJ and PA, acting as a strategic advisor to help leaders address business challenges through people strategies.

CoffeeCustomer ServiceFood and BeverageOil and GasRetail

Responsibilities

Diagnose People & Organization Issues

Identify root causes behind performance, turnover, engagement, or talent gaps

Use people data, trends, and on-the-ground insights to assess risks and opportunities

Translate findings into clear, actionable recommendations leaders can act on

Provide strategic coaching to help leaders strengthen capability, influence, and team performance

Challenge thinking, elevate expectations, and shift leader behavior where needed

Support leaders in setting clear expectations, feedback practices, and performance standards

Build annual and ongoing people priorities with business leaders

Connect corporate people strategies to regional/department needs

Prioritize high-impact solutions that support performance, stability, and growth

Lead talent reviews and succession conversations

Assess performance, potential, and readiness to guide decisions

Partner with leaders to build development plans for high-potential and solid performers

Identify critical roles, risk-of-loss, and pipeline gaps

Monitor staffing trends, bench strength, and future role exposure

Partner with TA on internal/external fill strategies

Anticipate openings and develop proactive plans with leaders

Diagnose issues related to team dynamics, trust, communication, or norms

Identify culture and engagement drivers impacting performance

Coach leaders on actions that improve belonging, connection, and associate pride

Guide leaders through organizational changes, new initiatives, or transitions

Assess readiness and resistance; help leaders land messages clearly

Ensure new ways of working are adopted effectively across teams

Surface patterns in ER cases that point to leadership, structural, or cultural issues

Partner with AR to reduce repeat events and prevent risk

Bring insights from case trends into leader coaching and action plans

Represent the People Team holistically — ensuring leaders receive integrated support

Bring business insights back to COEs and functional partners to inform strategy

Ensure the right people solutions show up at the right time

Qualification

HR experienceOrganizational effectivenessCoaching leadersData analysisEmotional intelligenceCommunicatorChange managementProblem-solvingRelationship building

Required

8–12 years of experience in HR, talent, organizational effectiveness, or relevant operations leadership

Experience diagnosing people and organizational issues

Strong understanding of HR disciplines (performance, talent assessment, staffing, engagement, learning, change)

Proven ability to coach leaders and influence decisions

Strong business acumen and curiosity — understands how the business works

Exceptional diagnosing and problem-solving abilities

Able to translate data into insights and insights into action

High emotional intelligence and strong relationship building

Skilled at influencing without authority

Strong communicator who can simplify complexity

Comfortable challenging leaders respectfully with facts, insight, and conviction

Operates 2–3 steps ahead and anticipates people needs

Demonstrated ability to guide teams through change

Preferred

Bachelor's degree preferred

advanced training or certifications a plus

Company

Wawa, Inc.

Glassdoor3.8

Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.

Founded in 1902

Glen Riddle Lima, Pennsylvania, USA

10001+ employees