Byram Healthcare · 3 weeks ago
Sales Operations Associate
Salt Lake City, UT
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expOwens & Minor is a Fortune 500 company that plays a crucial role in the healthcare process. They are seeking a Sales Operations Associate to manage the intake of new referrals for diabetic medical equipment and supplies, ensuring patients navigate the medical records and insurance processes efficiently.
Health CareHospitalNutrition
Responsibilities
Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies
Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders
Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies
Verifies relevant demographics, insurance information, and products with patients
Reviews cost and coverage for products with patients as applicable
Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes
Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered
Completes benefits verification and eligibility checks with insurance plan providers
Accurately selects correct product and catalog codes, and billing and insurance information
Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process
Maintains consistent communication with manufacturer partners on relevant intake and equipment issues
Submits relevant and authorized patient requests and information to provider offices to initiate service
Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, and the New Intake coaching log and Salesforce, ERP, Ring Central and other systems
Performs additional intermediate coordinator duties as directed
Qualification
Required
Have 6 months or more of experience at Byram as an Associate level coordinator
Maintain as average of 80% or higher on QA quality scores over the last 6 months
Maintain exceptional attendance standards by having no more than 3 uncertified time-off requests in the last 90 days
Achieve Coordinator performance standards for account touches, order minimums and conversion rates
Pass assessment and essay evaluations
Receive a supervisor recommendation, and not have any active corrective actions in last 12 months
High School Diploma or equivalent required
Working proficiency in MS Office, SalesForce, Ring Central, UPG, and ERP systems
Excellent communication skills (written and verbal)
Proven ability to manage duties with significant telephone and computer utilization
Great telephone customer service skills
Knowledge of intermediate diabetic related medical terminology
Demonstrated knowledge of payer/insurance auth processing and adjudication
Preferred
At least 1.5 years of healthcare industry and / or sales experience highly preferred
Benefits
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Company
Byram Healthcare
Byram has been a national leader in disposable medical supply delivery since 1968.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fox Paine & Company
2017-05-02Acquired
1999-02-17Private Equity
Leadership Team
Nicholas Piecora
Chief Information Officer
Recent News
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