This job has closed.

University of Delaware · 1 month ago

Academic Records Assistant II

Newark, DE

Full-time

Hybrid

Entry, Mid Level

2+ years exp

The University of Delaware is seeking an Academic Records Assistant II to support the degree clearance process by collaborating with academic units. The role involves managing graduation reports, processing webforms, and providing customer service to students and faculty.

Higher Education

H1B Sponsor Likely

Responsibilities

Responsible for preparing expected graduation reports for the colleges, examining reports for errors and updating student information in UDSIS throughout the degree conferral process. Contact for all graduation-related items and troubleshooting of issues. Manage the posting of degrees and liaison to the degree clearance process

Process webforms including Change of Major/Minor/Expected Graduation, Change of Catalog, Honors program coding, and course of study updates. Acts as the main contact for program/plan-related questions. Maintain the routing of, and troubleshoot issues with, the Change of Major, Minor and Graduation Term webform

Support student academic plan management updates that result from Faculty Senate decisions

Process Readmission Application form requests. Process online web forms in UDSIS; provide clarification to questions and concerns from students, parents, staff, and originators of forms; advising individuals on the proper procedure and options resulting from web form requests. Maintain the routing of, and troubleshoot issues with the Application for Readmission

Serve as the point of contact for all diploma-related questions and inquiries. Maintain accurate diploma order records. Submit diploma replacement requests and batch diploma orders for the University’s four degree conferral periods. Oversee other necessary diploma orders as needed. Serve as the primary point of contact for the diploma vendor. Maintain and troubleshoot issues with the diploma replacement CashNet form

Provide all graduation/diploma-related reports including Save the Date/ Regalia, Fun Facts, High-index Senior, and the commencement program/bulletin

Manage degree-conferral@udel.edu email account. Address emails in a timely and professional manner

Process Withdrawals and Admission Revocations and manage, in collaboration with Student Financial Services, the cancellation for non-payment process

Manage suspension, expulsion, and temporary separation processes when directed by Office of Community Standards and Conflict Resolution

Serve as back-up for processing student Leave of Absence and Course Permit forms

Communicate and clarify University policies and procedures as appropriate. Maintain archival records as required by position

Provide department-wide customer service to faculty, staff, and students

Perform miscellaneous job-related duties as assigned

Qualification

Oracle – PeopleSoftUDSISTableauOffice managementCritical thinkingCustomer serviceProfessional correspondenceBasic computer skillsTechnologiesInterpersonal skillsTime managementOrganizational skillsAttention to detailTeamworkProblem-solving

Required

High school diploma or GED and two to three years of related experience

Extensive knowledge of the principles and practices of office management; knowledge of academic and administrative programs, policies and procedures

Ability to analyze and interpret academic records, make independent decisions and judgments in keeping with the level of the position

Ability to apply logic and critical thinking skills to solve complex issues with coding, processes, etc

Ability to compose professional and customer-service correspondence for a wide-range of audiences

Excellent interpersonal skills and ability to communicate and interact well with people of all ages and diverse backgrounds

Ability to work under limited supervision; ability to work in a team-centered environment; must be able to take initiative; attention to detail required

Time management and organizational skills required. Ability to manage and adhere to tight deadlines and handle multiple tasks simultaneously; effective problem-solving skills

Excellent basic computer software skills; experience with Outlook, Word, Excel, and Access preferred

Preferred

Familiarity with curriculum and advisement technologies highly desirable

Experience with Oracle – PeopleSoft Student Information Systems (UDSIS), Team Dynamix Next (CRM) and Tableau highly desired

Company

University of Delaware

Glassdoor4.3

The University of Delaware - a state assisted, privately chartered institution - is a Land Grant, Sea Grant, Space Grant and Carnegie Research University (very high research activity).

Founded in 1743

Newark, DE, US

1001-5000 employees

http://www.udel.edu

H1B Sponsorship

University of Delaware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (77)

2024 (64)

2023 (57)

2022 (32)

2021 (32)

2020 (37)