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Inside Higher Ed · 3 weeks ago

Registration Coordinator 1, Imaging Services

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The Ohio State University Wexner Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the healthcare team, ensuring access to services and coordinating integrated radiology functions while providing accurate information to physicians and patients.

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Responsibilities

Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding services and radiology procedures, as well as maintaining patient demographics and history to ensure accuracy of the information to support clinical and financial needs

Primarily provides support to physicians, patients and physician support staff by coordinating requests and satisfying their needs in one phone call

Solves routine customer problems

Communicates regularly, with technologists and radiology leadership to ensure customer and department staff needs are met

Displays the highest level of customer service, attentiveness and consideration possible in all cases

Uses phone software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity

Serves as point of contact for patients, clinicians, technologists and nursing needing assistance with WET READS, Consultations, second opinion reads and protocols from the radiologists within the department

Responsible for gathering pertinent patient information, orders, clinical histories, scheduling, and data input for IHIS

Expected to follow the customer service guidelines provided by the Medical Center and University, caring for each person individually, with the utmost respect and compassion