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Allied Universal · 3 weeks ago

Security Operations Center Operator - Banking Firm - Midtown

US-NY-New York

Full-time

Onsite

Entry, Mid Level

$27/hr - $27/hr

2+ years exp

Allied Universal is North America’s leading security and facility services company, and they are seeking a Security Operations Center (SOC) Operator to oversee a Banking Firm located in Midtown, Manhattan. The SOC Operator will monitor security systems, respond to alarms, and serve as a liaison between security departments while ensuring accurate documentation of events and maintenance needs.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms

Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies

Serve as the liaison between all departments and the security department

Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director

Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff

Complete “task work orders" for all reported maintenance needs

Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

Control and monitor the two-way communication systems

Make emergency notifications as necessary pursuant to site Post Orders

Make productivity and cost reduction recommendations to management

Make recommendations for physical security surveys and post orders

Qualification

Security monitoringCCTV operationEmergency responseAdvanced computer skillsMulti-taskingTeamwork

Required

Must possess a high school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Must possess one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field

Bachelor's degree in protective services, business, or related field

A minimum of 8 or more years of active service in any military branch

Associate's degree (or 60 credits) or higher in criminal justice with current or prior active military service

2 years of work experience in public sector dispatch or emergency operations center

2 years of verifiable data center security experience

3 years of verifiable private/corporate security experience

Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications

Ability to work in a team environment; teamwork

Ability to multi-task, discern patterns in detail