Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd · 1 month ago
Customer Service Representative
Indianapolis, IN
Full-time
Hybrid
New Grad, Entry LevelRichelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. They are currently seeking a Customer Service Representative who will provide customer service support by obtaining, analyzing, and verifying order information, ensuring high levels of customer satisfaction.
Building MaterialConsumer GoodsManufacturingReal Estate
Responsibilities
Answer phone calls from customers placing orders as well as provide sales quotes
Work closely alongside outside sales representatives with customer orders and quotes
Assist walk-in customers in the showroom with questions and order placement
Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
Research product solutions for customers to solve field-project issues
Hours of operation are Monday to Friday, day shift only. Flexibility to work extended hours as needed
This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals
Qualification
Required
Related experience in a similar position
Knowledge of closet design, closet components, or building materials experience a plus
Developed customer service, problem-solving, and project management skills
Team-oriented, shows initiative
Strong sense of drive and creativity
Proficient with Word and Excel
High School graduate, some college courses preferred
Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Preferred
AS400 experience preferred but not mandatory
Benefits
Group insurance program (medical, dental, vision, life, disability, etc.
Employee Stock Purchase Plan with employer matching
401(K) with employer matching
Paid vacation and holidays
Company
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Richelieu is Canada's leading distributor, importer, and manufacturer of specialty hardware and complementary products - and also ranks among the top players in its specialty in North America.
Founded in 1968
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Charlotte Stafford
Business Development Specialist, FEI - RCH Partnership
Recent News
2026-01-22
Morningstar.com
2026-01-22
Canada NewsWire
2026-01-19
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