Acrisure · 2 weeks ago
Sr Account Manager
Kentwood, MI
Full-time
Onsite
Senior Level
7+ years expAcrisure is a global fintech leader that empowers businesses and individuals with tailored solutions. They are seeking a Senior Account Manager to oversee service delivery, mentor team members, and manage complex client needs while partnering with Producers and Account Executives to enhance client satisfaction and retention.
Financial ServicesInsuranceInsurTech
Responsibilities
Serves as the primary day-to-day contact for assigned clients, focusing on complex accounts and higher-level client needs
Leads overall client service delivery, including coordination, prioritization, and quality control across the service team
Mentors, coaches, and provides guidance to Account Managers and Account Associates; supports their development and escalates issues as needed
Partners closely with Producers and Account Executives on client strategy, renewals, and service commitments
Oversees new business and renewal processes, including managing timelines, deliverables, and stakeholder communication
Develops and executes renewal and placement strategies in collaboration with Producers and service teams
Reviews and negotiates coverage, pricing, and terms with carriers and underwriters for complex placements
Ensures service standards are met or exceeded; identifies trends and drives continuous improvement initiatives
Acts as a trusted advisor to clients by proactively identifying risks, coverage gaps, and opportunities to strengthen insurance programs
Ensures all client files are accurately documented to minimize E&O exposure and enable timely response to client requests
Accountable for client outcomes including retention, account rounding, referrals, and smooth, uneventful renewals
Qualification
Required
Active Property & Casualty and/or Health & Life insurance license for the state in which the agency operates
Advanced knowledge of insurance products, carrier markets, and client service best practices
Strong proficiency in electronic systems and agency management platforms; advanced Microsoft Office skills (Word, Excel, PowerPoint)
Demonstrated ability to lead, mentor, and influence others without direct authority
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills, attention to detail, and ability to manage competing priorities
Commitment to pursuing or maintaining professional insurance designations
High school diploma required; college degree preferred
Minimum of 7–10 years of experience in the insurance industry or a closely related field
Prior experience managing complex accounts and supporting producers or sales teams
Preferred
Bachelor's degree in Business or a related field, or equivalent relevant experience
Benefits
Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical, dental, and vision insurance
Company-paid short-term and long-term disability insurance
Company-paid group life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Optional supplemental and pet insurance
401(k) with company match and financial wellness programs
Flexible Spending Accounts (FSA), Health Savings Account (HSA), and commuter benefits
Paid parental leave and fertility benefits
Career growth and learning opportunities
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2025-12-08
Company data provided by crunchbase