Vontier · 1 day ago
Bilingual Customer Service Representative (Hybrid)-9am-5:30pm EST
Stow, OH
Full-time
Hybrid
Entry Level
$20/hr - $21/hr
1+ years expVontier is a global industrial technology company, and they are seeking a Bilingual Customer Service Representative to provide essential support to their customers and internal teams. The role involves assisting customers with automotive tool selection, handling inbound calls, providing technical support, and performing suggestive selling to meet sales goals.
Customer ServiceLogisticsTransportation
Responsibilities
Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
Provide features and benefits to our franchised distributors on our commissioned daily sale items
Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
Input orders utilizing internal ordering software systems
Work cross-functionally with subject matter experts to resolve open questions
Other responsibilities as assigned
Qualification
Required
High school diploma or GED equivalent
Must be able to work 9am-5:30pm EST Monday-Friday
Bilingual - must be fluent in Spanish (interpret/document)
1+ years of call center experience or equivalent experience in dealing with customers
Suggestive sales experience
Basic use of PC and keyboard
Effective verbal and written communication skills - must be able to fluently speak Spanish
Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
Ability to multi-task in a fast-paced office environment
Ability to answer calls as a primary function of the position
Ability to perform suggestive sales
Preferred
ASE certification, automotive experience, tool experience, or related trade school degree a plus
On the job experience working with general automotive mechanics a plus
Benefits
Medical
Dental
Vision
Life
401k with company match
401k defined contribution after 1 year of service
15 days vacation + 3 floating holidays + 10 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote) for onsite roles
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
Company
Vontier
Vontier is a global company focused on transportation and mobility.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-09IPO
Leadership Team
Andrew Bennett
Group President, Convenience Retail - Vontier and CEO Driivz, A Vontier company
Mark Morelli
President & CEO - Mobilizing the Future to Create a Better World
Recent News
2025-12-05
2025-11-12
Company data provided by crunchbase