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House of Rohl · 4 days ago

Product Consultant

United States

Full-time

Remote

Entry, Mid Level

$35K/yr - $42K/yr

2+ years exp

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on transforming spaces into havens. The Luxury Product Consultant is responsible for providing high-quality customer care, managing inbound calls and emails, and delivering luxury service to customers while working in a fast-paced environment.

Consumer GoodsService Industry

Responsibilities

Providing high quality customer care to create a positive experience for customers and consumers

Managing inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support

Qualification

Customer service experienceMicrosoft Office proficiencyProfessional communication skillsERP experiencePositive approachTeamworkFlexibility

Required

High desire to interact with and provide luxury service to our customers

High School diploma or equivalent required

2 + years experience in a contact center or other fast-paced customer service environment required

Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy

Excellent professional communication skills required, both verbal and written

Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams

Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation

Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork