House of Rohl · 4 days ago
Product Consultant
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on transforming spaces into havens. The Luxury Product Consultant is responsible for providing high-quality customer care, managing inbound calls and emails, and delivering luxury service to customers while working in a fast-paced environment.
Consumer GoodsService Industry
Responsibilities
Providing high quality customer care to create a positive experience for customers and consumers
Managing inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support
Qualification
Required
High desire to interact with and provide luxury service to our customers
High School diploma or equivalent required
2 + years experience in a contact center or other fast-paced customer service environment required
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Preferred
Associate's or Bachelor's degree is preferred
Prior ERP (SAP, Oracle, etc.) experience preferred
Benefits
Robust health plans
A market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Company
House of Rohl
House of Rohl is a company that that sells exquisite kitchen and bath fixtures.
Funding
Current Stage
Growth StageRecent News
2025-03-10
Canada NewsWire
2024-11-12
Company data provided by crunchbase