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DANE, LLC · 3 weeks ago

Tier III Help Desk

Chantilly, VA 20151

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $110K/yr

4+ years exp

DANE, LLC is seeking an experienced Tier III Application Support Help Desk Technician to support a complex production environment with multiple enterprise applications. The role involves diagnosing and resolving advanced application and data issues, collaborating closely with development and IT groups, and contributing to automation and data-driven tools.

ConsultingInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor production applications, scheduled jobs, and the incident management ticketing system

Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams

Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution

Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes

Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers

Perform backend data modifications using SQL in accordance with change management and security procedures

Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume

Support applications built on .NET, Java, and Oracle database platforms

Work within enterprise tools such as ServiceNow, CLM, jQuery, and SharePoint

Support operational reporting and analysis efforts, including basic Power BI dashboards

Utilize beginner-level scripting or automation (e.g., Python or C#) to assist with diagnostics, data handling, or operational efficiencies, as appropriate

Qualification

SQL scripting.NET applicationsOracle databasesPythonC#Power BIServiceNowProblem-solving skillsCommunication skills

Required

Active DoD Secret clearance (or higher)

Bachelor's degree in Computer Science or a related field

Minimum of 4+ years of experience in a Tier III Application Support Help Desk role

Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes

Experience supporting applications developed using .NET, Java, and Oracle databases

Strong SQL scripting experience, including writing queries and performing backend data modifications

Experience working with Oracle or Microsoft SQL databases and tools such as TOAD

Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint

Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users and collaborate effectively with technical teams