Gap Inc. · 1 month ago
Manager, Health and Benefits Administration
SF - 2 Folsom
Full-time
Onsite
Senior Level
7+ years expGap Inc. is seeking a strategic, detail-driven, and customer-focused leader to join our Total Rewards team as Manager of Health & Benefits Administration. This role oversees the full suite of health and benefits offerings for more than 25,000 eligible employees across the U.S. and Canada, ensuring operational excellence and a positive employee experience.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Champion an inclusive and accessible employee experience across all healthcare benefit programs and touchpoints
Oversee daily administration of U.S. and Canadian healthcare benefits—including insured and self-insured plans—ensuring accuracy, compliance, and seamless access to care
Lead Open Enrollment and year-round campaigns, including planning, testing, communications, and employee support
Develop and deliver educational healthcare communications such as webinars, Q&A sessions, and benefit guides to empower informed decision-making
Manage relationships with healthcare carriers, TPAs, brokers, and technology vendors to ensure high-quality service and member satisfaction
Collaborate with Finance and consultants on plan renewals, updates, and performance analysis; monitor feedback and service data to improve employee experience
Partner with Payroll, HR Technology, and Finance to ensure accurate eligibility, payroll deductions, and funding processes
Maintain plan documents, SPDs, benefit summaries, and compliance deliverables; ensure adherence to U.S. and Canadian regulatory requirements
Act as Tier 3 escalation contact for complex healthcare benefit inquiries, resolving issues with empathy and efficiency
People leader for Senior Benefits Analyst while supporting global benefits initiatives and sharing best practices across regions
Qualification
Required
Proven success managing U.S healthcare benefit programs for national employers, with familiarity across self-insured and HMO plan structures
Experience with or strong aptitude/willingness to learn managing Canadian healthcare benefits across multiple provinces
Skilled in vendor management and issue resolution, ensuring high-quality service delivery and member satisfaction
Solid understanding of regulatory requirements including ACA, ERISA, HIPAA, COBRA, and applicable state and provincial laws
Demonstrated ability to handle escalated employee benefit inquiries with empathy and efficiency
Proficient in HRIS and benefits administration platforms; advanced Excel skills for data analysis and reporting
Able to create and edit employee-facing materials in MS Word and PowerPoint to support engagement and education
7+ years of hands-on experience administering health and welfare benefits, including medical, prescription drug, dental, and vision plans
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
Digital Music News
2026-01-17
Company data provided by crunchbase