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Ziplines Education · 3 weeks ago

Subject Matter Expert (SME) - AI for Client Success & Account Management (Early 2026)

United States

Contract

Remote

Senior Level, Lead/Staff

10+ years exp

Ziplines Education is a leading education company that collaborates with universities to offer industry-focused certificate courses. They are seeking a Subject Matter Expert to develop a course on AI for Client Success and Account Management, focusing on enhancing client experiences through AI tools and strategies.

Corporate TrainingE-LearningHigher Education

Responsibilities

Create compelling, relevant, industry-aligned courses that give learners what they need to advance in their field

Record authentic, engaging videos illustrating AI concepts and showing learners how to use technologies and tools related to driving results with AI

Inspire learners, build confidence in their capabilities, and help them understand how to adopt and integrate AI into their client success and account management practice

Optimize learner engagement, learner retention, and learner success

Overall Time Commitment: 35 - 40 hours over 6 weeks

Week 1: Kickoff meeting with learning experience designer, review and refine module outline, clarify schedule

Weeks 2 through 5: 1-2 working sessions with learning experience designer. These sessions will focus on mapping out lessons, exercises, and video content. In-between working sessions, you and the designer will work in parallel to flesh out the content and develop detailed outlines for the videos

Week 6: Record and upload your videos

Week 7: Review the module and give feedback

Qualification

Client success experienceAccount management experienceAI adoption strategiesPassion for learningVideo presentation skillsExceptional communicationInterpersonal skills

Required

10+ years of experience in client success and account management, especially with a deep understanding of industry trends and best practices related to AI adoption strategies

A genuine passion for learning and helping others grow, with a focus on supporting career advancement and skill-building

Exceptional communication and interpersonal skills, able to connect with learners from diverse professional backgrounds

Strong point of view on what skills and knowledge new people to the field need to succeed, and an ability to break concepts down for learners while explaining the 'why.'

Able to be genuine and engaging on video