PVH Corp. · 1 day ago
Senior Director, Global Application Managed Services - PVH Corp.
Bridgewater, NJ
Full-time
Hybrid
Director/Executive
$159K/yr - $215K/yr
10+ years expPVH Corp. is a leading brand builder focused on creating desirable lifestyle brands like Calvin Klein and TOMMY HILFIGER. The Senior Director, Global Application Managed Services, will oversee the delivery of application managed services globally, ensuring smooth operations, resolving issues, and driving continuous improvement across the application portfolio.
ChildrenFashionRetailWomen's
Responsibilities
Lead the Global Application Managed Services team
Develop and execute a Global application management and support operations strategy in alignment with global IT strategy and company growth drivers
Provide visionary leadership to the teams, fostering a culture of inclusion, excellence, accountability and innovation
Establish and communicate a clear vision for service excellence and operational efficiency
Recruit, mentor, coach and develop high performing teams
Define an effective operating model and delivery organization with clear roles & responsibilities connected to OKR’s for the teams including partner teams
Foster a collaborative, inclusive and self- steering work environment where people are trusted, valued and it’s a strength to learn from failure
Monitor and manage the performance of applications within the portfolio, tracking key performance indicators (KPIs) like uptime, response times, and resolution rates to ensure adherence to SLAs
Coordinate the response to application issues, including root cause analysis, escalation, and timely resolution of critical incidents
Manage the change process for applications, including impact assessments, testing, and deployment, ensuring minimal disruption to users
Collaborate with relevant stakeholders to define the service portfolio roadmap, operational level agreements (OLAs) and a service level maturity path
Proactively assess future application needs and manage resource allocation to ensure sufficient capacity to meet demand
Identify opportunities to optimize application performance, streamline processes, and implement new technologies to enhance service delivery
Facilitate and drive alignment across teams, conduct customer research, and work with key stakeholders across business and technology to develop the service strategy, vision and roadmap
Own and maintain budget for AMS responsibilities
Develop and manage the team’s budget, ensuring optimal resource allocation
Identify cost-savings opportunities while maintaining service quality
Monitor and report on financial performance and opportunities
Negotiate and manage contracts to ensure cost effectiveness, compliance and quality
Collaborate with vendors, partners and third-party service providers to optimize service delivery
Establish and maintain strong relationships with internal and external stakeholders
Provide periodic updates and reports on service operations to senior leadership
Qualification
Required
Bachelor's or Master's degree in related field
A minimum of 10 years of experience in application service management and operations leadership support
Strong technical knowledge across various application platforms and technologies
Deep understanding of application management practices, including incident management, problem management, change management, and service level agreements
Proven experience leading and managing technical teams in a service delivery environment
Strong strategic thinking and decision-making abilities
Excellent communication and stakeholder management skills to effectively collaborate with business users, IT teams, and vendors
Experience implementing IT Service Management platforms, related metrics and operating models
Ability to analyze data, identify trends, and make informed decisions to optimize application performance
Budget management experience
Project management skills to manage application upgrades, migrations, and new implementations
Have a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship-oriented through transparent and proactive communication
Track record collaborating closely with service teams in an international organization
Know how to enable and share a common customer-centric culture with the teams and apply common methods to drive excellence in the role or function
Benefits
Best in class medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Generous company-paid holidays
Paid time off
Hybrid working arrangements
Volunteer opportunities
Seasonal hours
Flexible work schedules
Headspace membership
Reimbursement for fitness memberships and/or digital meditation subscriptions
Opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities
Access to services for childcare, elder care, adoption preparation, pet care
Reimbursement for backup care when your regular plans fall through
Support for continued education including tuition reimbursement
Associate discount
Company
PVH Corp.
Building Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world
10001+ employees
H1B Sponsorship
PVH Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2022 (9)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$250M2025-04-04Post Ipo Debt· $250M
1978-01-13IPO
Leadership Team
Stefan Larsson
Chief Executive Officer
Himanshu Shekhar
Vice President - Enterprise Data, Analytics and Insights
Recent News
2025-12-05
2025-12-05
MarketScreener
2025-12-04
Company data provided by crunchbase