Auburn University · 6 days ago
Endpoint Support Analyst
Auburn, AL
Full-time
Onsite
Mid Level
$44K/yr - $81K/yr
3+ years expAuburn University is seeking an IT professional to join their collaborative IT team within the College of Engineering. The Endpoint Support Analyst will provide technical support for a complex client and server network, ensuring optimal system performance and resolving end-user issues.
EducationHigher EducationUniversities
Responsibilities
Daily support and troubleshooting of end user issues. Requests arrive via email, phone or in-person. Deliver courteous attention to the needs of students, faculty, researchers and administrators in a large, complex client and server network
Working closely with other team members on short and long term projects, implementing innovative solutions, modernizing operations and addressing complex problems, development of new applications, resources and tools
Task automation and development of high-quality documentation and standard operating procedures
Support of virtualization technologies with end users and within the server infrastructure
Recommend, troubleshoot and replace computer hardware, understanding user requirements and communicating with hardware vendors as needed to resolve issues
Deploy operating systems and a wide variety of software packages to endpoints (Windows, Linux and Mac). Support of software licenses. Troubleshoot software issues and work with software vendors as needed
Use an understanding of network fundamentals (switching, routers and firewalls) to troubleshoot connectivity and assure network security
Performs other related duties as assigned by the supervisor
Qualification
Required
High school diploma and 11 years of experience OR Associate's degree and 7 years of experience OR Bachelor's degree and 3 years of experience
Understanding of network fundamentals including switching, routing, host firewalls and VLANs
Experience with vulnerability management, installing patches and system updates on Windows networks
General knowledge of information technology concepts and terminology, desktop OS and supported software applications and fundamental troubleshooting techniques
Excellent communication skills both written and verbal for documenting technical solutions and communicating technical information to a non-technical audience
Preferred
Relevant IT experience in the administration of distributed computer systems, preferably in a university setting
Basic understanding of the business environment of a large university system including its policies, and its operating procedures
Programming experience for task automation with programming languages like python, powershell and bash
Experience with enterprise level virtualization such as Vmware, HyperV or Proxmox
Patch and update management with Windows, MacOS and/or Linux
Expertise with task sequence–driven OS deployment frameworks (MDT, Microsoft Configuration Manager), along with experience building application deployment packages using the PowerShell Application Deployment Toolkit (PSADT)
Working knowledge of PDQ products for application distribution
Experience with Mac management in an enterprise environment
Proficiency with Active Directory, Group Policy design and deployment on Windows networks
Experience or knowledge of Intune/EntraID management of Windows systems
Knowledge of helpdesk ticketing systems and experience with computer support practices
Benefits
Competitive retirement plan and benefits
Generous leave (including two weeks off during the holidays!)
Paid parental leave
Tuition waiver for yourself and your dependents
Company
Auburn University
Auburn University is an institute of higher learning that offers undergraduate and graduate courses.
5001-10000 employees
H1B Sponsorship
Auburn University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (83)
2023 (79)
2022 (50)
2021 (50)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$25.89MKey Investors
National Safety CouncilDENSO’s North America FoundationNational Institute of Food and Agriculture
2025-06-25Grant· $0.05M
2024-10-30Grant
2024-06-26Grant· $0.89M
Leadership Team
Kelli Shomaker
Sr. V-P for Business and Administration and CFO
Katherine Alldredge
Executive Support Specialist to VP Advancement & Chief Operations and Strategy Officer
Recent News
Verified Market Research
2025-11-07
Company data provided by crunchbase