KLA · 3 days ago
Director, Digital Workplace Services (IT Infrastructure)
Ann Arbor, MI
Full-time
Onsite
Director/Executive
$151K/yr - $265K/yr
10+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. They are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services, ensuring a seamless and productive digital experience for employees.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes
Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms
Lead Global ServiceNow platform (ITSM, ITOM, CSM) across IT and company
Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction
Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant
Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics
Foster a culture of innovation, collaboration, and continuous learning within the team
Champion user-centric design and accessibility in digital tools and service process
Manage relationships with technology vendors and service providers
Develop and control budgets for digital workplace initiatives and support operations
Qualification
Required
10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management
Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K+ users)
Proven track of record in providing secure, reliable, and scalable digital workplace systems and services
Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field
Master's Level Degree with a minimum of 10 years of relevant experience OR
Bachelor's Level Degree with a minimum of 12 years of relevant experience
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
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