HRI Hospitality · 3 weeks ago
Conference Services & Sales Manager - Exempt
Tempo by Hilton Nashville Downtown
Full-time
Onsite
Entry, Mid Level
1+ years expHRI Hospitality is a company focused on hotel ownership and management, aiming to create unforgettable experiences for guests. They are seeking a Conference Services & Sales Manager to oversee group events, manage room blocks, and ensure client satisfaction through effective communication and coordination with hotel staff.
Hospitality
Responsibilities
Work closely with each group’s meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request
Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes
Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure
Understanding of AV standards and pricing to generate additional revenue
Assist in development, design, and implementation of custom menus
Create detailed event orders to meet the specifications of both the client and hotel
Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists
Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, and special concessions
Optimize room rental, AV, and F&B charges
Effectively up sell products and services throughout the pre-event planning phase to maximize profitability
Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings
Conduct site visits and menu tastings as needed
Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments
Work closely with banquets and F&B Direction for execution of business
Provide direction and coordination to service team and adapt quickly to changes made last minute
Provide accurate and concise information to all departments
Communicate event details to hotel operations staff, including food and beverage needs, audio visual requirements, function room set-up, billing, etc
Assist in executing the expectations of the client as outlined in the BEO
Function as the on-site contact to client for all aspects of their events
Patriciate in re-booking of repeat business
Prepare reports such as but not limited to: Banquet Event Orders (BEO’s), Sales System Reports, correspondence, and analysis relative to group activity, customer correspondence, resumes, and internal memos and communications
Accurately forecast and reforecast groups food and beverage revenue on monthly basis for assigned groups and affiliate business within a 5% variance
Work to continually raise the meeting planner evaluation scores and implement best practices and standards for success
Participation in industry related organizations
Other duties as assigned
Qualification
Required
High School Diploma
Minimum of one year hotel experience in Sales or Catering, with hotel sales systems knowledge required
Previous customer service orientation and training is required
Excellent oral and written communication skills
Excellent organization skills, manages time well, correctly prioritizes and if flexible
Excellent creative skills to provide innovative set-ups, menus, and functions for groups
Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
Ability to work well under pressure and meet deadlines
Ability to manage outside departments and agencies
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
Proficient in use of Microsoft Word, Excel and PowerPoint
Appropriate professional appearance and demeanor
Comprehension of technical application of sales system
Full understanding of hotel product and the market conditions
Demonstrates self-confidence, energy and enthusiasm
Maintain a level of professionalism and cooperation with clients as well as co-workers
Team-Player
Detail-oriented
Preferred
4 year college degree preferred but not required
Company
HRI Hospitality
With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase