The MJ Companies ยท 3 weeks ago
Client Manager, Employee Benefits
Denver, Colorado
Full-time
Onsite
Senior Level
5+ years expThemjcos is seeking a Client Manager for Employee Benefits to deliver expert consultation and outstanding service to their clientele. The role involves helping clients navigate their benefit needs through planning, evaluating, implementing, and managing employee benefits.
ConsultingInsuranceRisk Management
Responsibilities
Provide day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility
Lead the renewal and marketing process, including preparing and distributing RFP packets
Analyze and view proposals; provide recommendations to the Sales/Consulting team
Work with Consultant in the preparation of new and renewal service contracts
Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms and accuracy of data
Coordinate plan design changes, contract changes and carrier changes
Review and maintain executed client contracts, plan documents, SPDs, Business Associate Agreements and amendments
Develop and maintain productive relationships with key personnel at TPAs, carriers and vendors; service as primary internal contact for service needs
Work with Health Risk Management team in the analysis of claims data and development of additional value-add reporting
Ensure information in Benefit Point is up-to-date and accurate
Qualification
Required
Deliver expert consultation and outstanding service to Employee Benefits clientele
Responsible for helping clients navigate their benefit needs with short- and long-term solutions through planning, evaluating, implementing and managing employee benefits
Provide day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility
Lead the renewal and marketing process, including preparing and distributing RFP packets
Analyze and view proposals; provide recommendations to the Sales/Consulting team
Work with Consultant in the preparation of new and renewal service contracts
Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms and accuracy of data
Coordinate plan design changes, contract changes and carrier changes
Review and maintain executed client contracts, plan documents, SPDs, Business Associate Agreements and amendments
Develop and maintain productive relationships with key personnel at TPAs, carriers and vendors; service as primary internal contact for service needs
Work with Health Risk Management team in the analysis of claims data and development of additional value-add reporting
Ensure information in Benefit Point is up-to-date and accurate
Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
Familiar with the use of an Agency Management System and Document Management System
Preferred minimum of 5-7 years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages
Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently
Excellent verbal and written communication skills; professional presentation skills
Bachelor's Degree preferred
Life & Health License
Company
The MJ Companies
The MJ Companies exists to inspire the success, fulfillment, and wellbeing of each person it serves: associates and their families, business partners, clients, and the community.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cindy H. Stellhorn
Executive Vice President/Partner
Britni Shrout
Chief Marketing Officer
Company data provided by crunchbase