Lionbridge · 1 month ago
Global Account Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$155K/yr - $185K/yr
5+ years expLionbridge is a global leader in translation and localization solutions, seeking a Global Account Director to manage and grow strategic client relationships. The role involves leading account strategy, identifying new revenue opportunities, and ensuring high-quality service delivery while fostering executive relationships.
Artificial Intelligence (AI)CrowdsourcingEnterprise SoftwareInformation TechnologyLanguage LearningMachine LearningSaaSTranslation Service
Hiring Manager
Thomas Frecker
Responsibilities
Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation
Gain a deep understanding of the client’s business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner
Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth
Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives
Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend
Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value
Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps
Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers
Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage
Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential
Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed
Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement
Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention
Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies
Serve as an industry ambassador, elevating Lionbridge’s position through thought leadership and strategic recommendations
Qualification
Required
5+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field
Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion
Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets
Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally
Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes
Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins
Preferred
Experience in localization, content solutions, SaaS, or B2B professional services preferred
Benefits
Health coverage for you and your family with multiple plan options: medical, vision, and dental, as well as HSA/FSA eligibility.
Generous PTO, 10 company-paid holidays, plus floating holidays, paid volunteer days, and your birthday off.
401(k) with company match.
Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program for your total wellbeing.
HSA wellness contributions and employer-sponsored incentive programs.
Professional development support through internal mobility, referral bonuses, and continuous learning.
Company
Lionbridge
Lionbridge is a localization and AI training data company with offices in 26 countries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$12MKey Investors
Capital Resource Partners
2016-12-12Acquired
1999-08-20IPO
1999-03-15Series Unknown· $12M
Leadership Team
John Fennelly
President & CEO
Marcus Casal
Chief Technology Officer
Recent News
2025-09-23
Company data provided by crunchbase