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CAI · 3 weeks ago

IT Systems & Support Coordinator

United States

Full-time

Remote

Mid Level

$75K/yr - $80K/yr

3+ years exp

CAI is a professional services company that provides accelerated operational readiness and unparalleled performance for mission-critical industries. The IT Systems & Support Coordinator supports daily technical operations, assists with endpoint and application administration, and acts as a liaison between internal teams and global vendors for asset procurement.

Asset ManagementConsultingProject Management

Responsibilities

Provide Tier 1–2 support for Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and the Office Suite

Assist users with password resets, access issues, and general account support

Support software installations, updates, troubleshooting, and uninstalls across the organization

Troubleshoot Windows OS issues and ensure devices meet compliance and update requirements

Coordinate with global vendors to facilitate asset procurement, shipping, replacements, and returns

Track and update asset status in internal systems based on vendor-provided information

Ensure accuracy of inventory records and assist with documentation for device lifecycle events

Support end users with device setup, basic troubleshooting, and guidance during onboarding or replacements

Assist with configuring and managing Windows devices through Microsoft Intune

Support application deployments, compliance policy reviews, and remote diagnostics via Intune tools

Help ensure endpoints remain secure and aligned with organizational standards

Support user provisioning and deprovisioning, group access updates, and permission management

Apply working knowledge of SSO and SCIM concepts to assist with integrations and identity troubleshooting

Help maintain secure access practices across systems and applications

Audit and monitor for potential security incidents

Assist and work within the Information Security team when needed

Run monthly/quarterly security audits on critical systems and report corresponding metrics

Develop clear, user-friendly documentation, including how-to guides, onboarding materials, FAQs, and internal IT procedures

Maintain organized, up-to-date documentation to support consistent operational processes

Contribute to expanding and maintaining the internal knowledge base for both end users and IT teams

Qualification

Microsoft 365Microsoft IntuneWindows troubleshootingSSOSCIMAsset trackingCustomer serviceBasic PowerShellIT security practicesTicketing systemsAzure Active DirectoryAttention to detailDocumentation skills