Garland Commercial Ranges · 1 day ago
Tech Service Specialist
Cleveland, OH
Full-time
Hybrid
Mid Level
4+ years expGarland Commercial Ranges is a company that designs, manufactures, and supplies commercial cooking equipment for the foodservice market. The Tech Service Specialist provides technical support and expertise to service technicians and customers, ensuring the smooth operation of Garland products and resolving any issues that arise.
Food Production
Responsibilities
Provide technical and parts expertise to service techs, service agencies, sales and customers via phone and email
Utilize systems to advise customers on replacement and repair parts information
Assist in determining needed repairs using pictures, info from field, control data or discussion with customer
Proactively identify, communicate, and resolve customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Plans, directs, supervises, trains, and motivates Customer Service Coordinators, Technical Service, Field Service, and Invoicing teams
Participate in the after-hours on-call rotation
Fulfill the financial control and risk management responsibilities inherent in this position
Fosters a continuous Improvement culture and develops best-in-class customer service team
Provide detailed trip reports for all travel and issues which require travel
Travel into the field whenever necessary (up to 25%)
Consistently operate in a manner that aligns to the Company Core Values
Qualification
Required
Must have a strong technical background, including a strong knowledge of gas & electricity, with the ability to read and explain schematics and wiring diagrams
Exhibit tact and professionalism in carrying out their roles and responsibilities, especially under pressure
Must have excellent organizational skills. Be self-sufficient, able to prioritize tasks, and accomplish duties and assignments on time with minimal supervision
Must have the ability to communicate in English, in both written and verbal form, with all levels of staff in a clear and effective manner
Must internalize the responsibility for customer satisfaction and will act beyond what is required, being initiative-taking
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency
Excellent organizational and interpersonal skills with the ability to connect and communicate with different audiences
Proficient in the use of Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams
Ability to develop and deliver training material for end users
Technical Degree or equivalent required
At least 4 years of related experience in field service work, preferably in the food service industry as a technician
Ability to perform problem solving and root cause analysis to determine required equipment repair and appropriate corrective action
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must be located in central or eastern time zones
Preferred
Background in manufacturing is a plus, but not required
Experience in building consensus with multiple individuals in a professional setting
Benefits
Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program
Employee Events and more…
Company
Garland Commercial Ranges
Bring Your Passion To The Surface. Your kitchen is much more than a group of workstations. It’s the true heart of your business.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase