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ALTRES · 1 month ago

Web Support Generalist

Honolulu, HI

Full-time

Onsite

Entry Level

$22/hr - $25/hr

1+ years exp

ALTRES is seeking a Web Support Generalist to educate and empower clients in managing personnel and employment records through technology. The role involves providing customer support, maintaining service requests, and creating training materials for web products.

Human ResourcesOutsourcingStaffing Agency

Comp. & Benefits

Responsibilities

Answer all incoming phone calls for the web team

Maintain email inbox for the web team

Process and maintain service requests/ task queue

Follow up on incomplete support tickets

Process new hire timesheet activations

Provide internal and external customer support and technical resolutions for the web portal via email, phone, and/or other electronic mediums

Assist with registration and login support requests

Activate and deactivate clients, managers and/or employees from the web portal

Maintain all bulletins, forms, and announcements to the web portal

Create announcements for web access cancellations and schedule the deactivation

Create training materials for web products

Maintain payroll operations of demo accounts to keep data current

Order, prepare and maintain materials needed for training sessions

Organize, schedule, and coordinate training and/or demo sessions for Web Support Specialist

Perform other tasks as assigned by Web Support Specialists, Team Leaders and/or CIO

Qualification

Customer serviceCommunication skillsComputer literacyMultitaskingDetail-orientedOrganizational skillsDocumentationLearning ability

Required

Bachelor's degree from a four-year college or university; or one-to two-years related experience and/or training; or equivalent combination of education and experience

Excellent customer service and communication skills and great phone etiquette

Good computer literacy and willingness to learn new software

Ability to multitask, organize, schedule and coordinate within specified deadlines

Ability to learn, understand and communicate new concepts quickly

Ability to document processes and procedures

Ability to work under tight deadlines