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North Texas Municipal Water District · 3 days ago

Information Technology Senior Business Analyst

Wylie, TX

Full-time

Onsite

Senior Level

5+ years exp

North Texas Municipal Water District (NTMWD) provides essential services to over two million residents in North Texas. The role involves collaborating with departments to analyze business requirements and workflows, translating these into functional specifications for technology teams, and enhancing operational efficiency.

Utilities

Responsibilities

Leads cross-functional teams to implement complex, mid to large scale projects to ensure adherence to budget, schedule, and scope of project

Provides ongoing direction, training and support to lower-level analysts and other internal staff

Collaborates with business stakeholders to understand needs, objectives, and challenges

Gathers, documents, and analyzes business processes, identifying requirements, challenges, and gaps

Translates business requirements into clear and concise functional specifications for stakeholders

Documents technical specifications for internal and third-party application development; works with the IT staff or vendor and stakeholders throughout the development effort to ensure appropriate project scope is maintained

Performs workflow analysis and diagrams end user processes to make recommendations to improve methods and procedures for assigned systems

Assists departments with defining functional, technical requirements and scope when procuring new solutions to ensure the software solves the business problem, meets IT standards, and integrates with existing systems

Manages vendor relationships, including being the primary vendor contact, managing communication between internal staff and the vendor, overseeing task management, and providing status updates

Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed

Establishes and implements project communication plans, providing status updates to affected stakeholders

Creates and designs ad-hoc reports to support specific needs of department users

Supports and helps plan software implementation activities including change management, configuration, user acceptance testing and training, helping where necessary to meet the goal of a successful go live

Maintains comprehensive understanding of applications, having a clear understanding of capabilities and how they interact to identify additional integration opportunities

Communicates complex technical concepts to non-technical stakeholders

Presents findings, recommendations, and project updates to various audiences

Collaborates with management/project managers to define project scope, objectives, and deliverables

Monitors project progress and identifies potential risks or deviations from the plan

Ensures that delivered solutions meet the specified requirements and are of high quality

Interprets data, analyzes results using statistical techniques and provides ongoing reports

Provides customer service by training computer users/customers, instructing users/customers on applications, and data management. Responds to questions and inquiries

Ensure that District data is protected by following Cybersecurity guidelines and requirements

Communicates clearly and directly with employees to promote a collaborative work environment

Provides management written documentation as needed

Carries out other such duties as may be assigned or requested

Qualification

Business analysisSystem integrationProject managementSQLAPI technologiesERP applicationsCustomer serviceCommunication skillsAttention to detailProblem-solving

Required

Bachelor's degree in Computer Science, Business Information Systems (BIS), Management Information System (MIS) or a computer related field. Equivalent experience and education can be substituted

Minimum 5 years' proven experience in business analysis, analytics, application development, data analysis and/or customer service

Requires a valid Texas Driver's License

Ability to analyze complex business problems and conduct thorough gap and impact analyses

Ability to convey complex information clearly to diverse audiences; excellent verbal and written communication skills

Advanced knowledge of software development processes, project management and system architecture and experience with system integrations

Strong attention to detail and a commitment to delivering exceptional customer service, ensuring all project deliverables meet or exceed expectations

Understanding and interpreting complex laws, rules, regulations, policies, and guidelines

Must exercise good judgment based upon established procedures and policies

Preferred

Prefer certification in Business Analysis (e.g., CBAP, CCBA)

Knowledge of the following applications, ERP, EAM, collaboration software such as SharePoint, Power BI and Automate, Microsoft Teams, and Laserfiche a plus

Knowledge of scripting languages such as SQL a plus, with current Microsoft SQL databases, SQL query development and report writing a plus

Advanced knowledge of API technologies is a plus